Bailey Ferraro
Urbana,IL
Summary
Dedicated human services professional with experience supporting children, families, and diverse populations. Experienced in case management, care coordination, and wraparound services, with a strong background in special education and mental health support. Known for building trusting relationships, maintaining accurate documentation, and collaborating with multidisciplinary teams to improve client and student outcomes.
Overview
7
7
years of professional experience
Work History
Unit Specialist
Rosecrance
04.2025 - Current
- Develop and implement therapeutic activities to enhance patient engagement and recovery outcomes.
- Provide ongoing support and guidance to clients and their families as they navigate the challenges of addiction and work towards sustainable recovery.
Criminal Justice Case Manager
Rosecrance
01.2025 - 05.2025
- Developed individualized treatment plans based on comprehensive assessments and client needs.
- Coordinated multidisciplinary team meetings to ensure seamless communication and support for clients.
- Monitored client progress, adjusting interventions to enhance therapeutic outcomes effectively.
- Conducted crisis interventions, providing immediate support and stabilization for at-risk clients.
Case Manager/Care Coordinator Pathways to Success
Rosecrance
04.2024 - 01.2025
- Assessed and tracked client prior and current mental health care needs
- Met with clients and their families while facilitating Child Family Team Meetings
- Deliver wraparound services
- Created Treatment Plans
Special Education Teaching Assistant
Leal Elementary School, Urbana School District #116
11.2021 - 04.2024
- Provided guidance for students
- Attended to students educational and personal needs
Sales Associate
Starcrest Cleaners
01.2019 - 03.2024
- Interact with customers who are entering and leaving the store
- Check in customers clothes while paying close attention to any stains or damage on the garment, un-do buttons and check pockets for loose articles
- Take detailed notes of the problems with a garment when making a customer care report
- Wash and fold all “Fluff & Fold” orders
Air Guard
Elevate Trampoline Park
09.2018 - 02.2019
- Made sure all persons jumping on trampolines were jumping safely
- Sanitized and disinfected all trampolines and mats in a timely manner throughout the day
- Refereed Dodge ball games for teens on teen night
Education
Master of Science - Human Services
Eastern Illinois University
Charleston, IL12.2024
Bachelor of Science - Human Services
Eastern Illinois University
Charleston, IL12.2023
Associate of Applied Science - Criminal Justice
Parkland College
Champaign, IL12.2020
Skills
- Case Management & Care Coordination
- Customer service
- Trauma Informed
- Interpersonal communication
- Organization and categorization
- Relationship Building
Timeline
Unit Specialist
Rosecrance
04.2025 - Current
Criminal Justice Case Manager
Rosecrance
01.2025 - 05.2025
Case Manager/Care Coordinator Pathways to Success
Rosecrance
04.2024 - 01.2025
Special Education Teaching Assistant
Leal Elementary School, Urbana School District #116
11.2021 - 04.2024
Sales Associate
Starcrest Cleaners
01.2019 - 03.2024
Air Guard
Elevate Trampoline Park
09.2018 - 02.2019
Bachelor of Science - Human Services
Eastern Illinois University
Associate of Applied Science - Criminal Justice
Parkland College
Master of Science - Human Services
Eastern Illinois University