Bailey Ferris
Woodhaven
Summary
Dynamic customer service professional with a proven track record at Copart, excelling in complaint resolution and active listening. Recognized for enhancing customer loyalty through empathetic interactions and efficient problem-solving. Adept at managing high-stress situations, consistently exceeding performance metrics while fostering strong team collaboration.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Copart
06.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Dasher
DoorDash
01.2020 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
Dedicated Business Owner
Target
05.2019 - 02.2020
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
Customer Service Representative
Sams Club
10.2018 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Team Member
Taco Bell
06.2017 - 11.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
High School Diploma -
Insight School of Michigan
Woodhaven, MI06-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Process optimization
Timeline
Customer Service Representative
Copart
06.2021 - Current
Dasher
DoorDash
01.2020 - Current
Dedicated Business Owner
Target
05.2019 - 02.2020
Customer Service Representative
Sams Club
10.2018 - 05.2019
Team Member
Taco Bell
06.2017 - 11.2018
High School Diploma -
Insight School of Michigan
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