Bailey Gibbs
Tampa,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Guest Experience Manager
Courtesy Hyundai & Genesis of Tampa
08.2022 - Current
- Manage day-to-day operations, driving quality standards to meet customer expectations.
- Analyze customer feedback to provide strategic direction to continuously improve overall rating.
- Contact guests to check on satisfaction and inquire about improvement suggestions.
- Improve guest service by providing staff guidance, feedback and individual coaching.
Sales Representative
Mercedes Benz of Tampa
01.2022 - 08.2023
- Answer product questions with up-to-date knowledge of sales and promotions.
- Place orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Fostered relationships with customers to expand customer base and retain business.
Account Manager
Seth Crow State Farm
01.2021 - 12.2021
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Sourced new opportunities to introduce products and services to potential customers.
Education
Bachelor of Science - Operations Management
Clemson University
Clemson, SC05.2021
Skills
- Expert in Microsoft Office and Google
- Guest Service
- Verbal and Written Communication
- Problem-Solving
Timeline
Guest Experience Manager
Courtesy Hyundai & Genesis of Tampa
08.2022 - Current
Sales Representative
Mercedes Benz of Tampa
01.2022 - 08.2023
Account Manager
Seth Crow State Farm
01.2021 - 12.2021
Bachelor of Science - Operations Management
Clemson University
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