Bailey Gibson
Brew Ya Ya
Cabot,AR
12
years of professional experience
Dynamic professional with a proven track record in customer service, excelling in resolving complex issues and enhancing client satisfaction. Adept at cash handling and time management, I consistently deliver results while training teams and ensuring high standards of service and cleanliness in fast-paced environments.
Work History
Barista
5 Years 5 Months- Prepared espresso drinks, brewed coffee, and tea beverages following recipe standards and customer preferences.
- Operated point-of-sale system to process orders, handle payments, and support accurate transaction flow.
- Maintained clean workstations, sanitized equipment, and restocked supplies to support food safety compliance.
- Delivered prompt customer service by answering menu questions and resolving order issues politely.
Cleaning Crew Supervisor
3 Years 3 Months- Supervised cleaning crew assignments, ensuring consistent completion of daily floor maintenance tasks
- Trained team members on cleaning procedures, equipment use, and safety protocols
- Inspected work areas for quality, correcting missed spots and reassigning tasks as needed
- Coordinated schedules and workloads to maintain coverage across active job sites
Customer Service Representative
3 Years 1 Month- Responded to customer inquiries through phone, email, and chat using clear, professional communication.
- Resolved billing, account, and service issues by researching records and applying company procedures.
- Documented interactions accurately in CRM systems to maintain complete customer history and case tracking.
- Processed orders, returns, and account updates while maintaining attention to detail and service standards.
Education
High School Diploma
Skills
Customer service skills
Time management
Adaptability
Self motivated
Cash handling
Timeline
Barista
Brew Ya Ya
05.2021 - CurrentRead More
Cleaning Crew Supervisor
Cacc Floors
02.2018 - 05.2021Read More
Customer Service Representative
Wilson Bennet Technology
01.2015 - 02.2018Read More
Jacksonville High School
High School Diploma
Read More