BAILEY GUTIERREZ
Falls Church,VA
Summary
Professional in human resources with proven track record in administrative support, personnel management, and organizational efficiency. Skilled in recruitment, employee onboarding, and maintaining compliance with company policies. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and proactive problem-solving. Dynamic and accomplished professional with a distinguished history of leadership and training, committed to delivering exceptional administrative support and serving as a trusted human resources business partner. Enthusiastic and positive professional with a strong commitment to achieving excellence and great multitasker.
Overview
11
11
years of professional experience
Work History
HUMAN RESOURCES ADMINISTRATIVE ASSISTANT IV
FAIRFAX COUNTY FAMILY SERVICES
01.2022 - Current
- Serves as a key team member of the Department of Family Services (DFS) Human Resources Division providing customer support to external and internal clients; employees at various levels
- Collaborates with hiring managers during the recruitment process, assist with criminal background investigation process, creating offer letters, processing personnel hire actions (new hire, rehire, transfers, and terminations)
- Leads in-person new-hire on-boarding trainings and collaborate with logistics to ensure we have all materials needed
- Process new hire paperwork both federal and internal paperwork into the HCM system
- Create and maintain confidential employee files and records
- Process biweekly payroll auditing and reconciliation, running various complex payroll reports within SAP system, FOCUS
- Provide time entry assistance and timesheet corrections as needed
- Works in partnership with HR Business Partners to provide support with various human resources tasks to include establishing, delimiting, reclassifying positions and organizational structures, supporting with accurate absent leave types to include but not limited to Family Medical Leave Act (FMLA), Paid Family Leave (PFL) and some Employee Relation matters
- Closely collaborate and communicate with hiring managers and senior management across special projects from inception to completion; assist with providing offer letters and ensure meeting critical hiring deadlines during the hiring process
- Serve in an integral role by clearly and effectively communicating and interpreting Federal laws, County and Departmental Regulations and Policies to employees
- Conducts analysis reporting by collecting and preparing reports from SAP/HCM/FOCUS and PEAQ
- Complete vacancy reports to identify current needs and trends to communicate to Directors and Hiring managers for recruitment efforts
- Process and maintain stipends and bonuses for employees, providing a monthly audit to senior management for review and accuracy
- Assistant Project Manager and Business Lead assigned to special projects, for process improvement
LOBBY SUPERVISOR/ADMINISTRATIVE ASSISTANT IV
FAIRFAX COUNTY FAMILY SERVICES
01.2019 - 01.2022
- Supervisory responsibilities for several employees including training, and mentoring
- Provided training and coaching to employees, completed yearly evaluations for staff, and instituted improvements in team morale and engagement
- Played a key role by spearheading the development, modification, and implementation of administrative policies and methods to optimize office practices; identified issues and found proper solutions
- Operated with a strong and ongoing focus on the delivery of exceptional customer service and support to internal and external customers
- Performed the collection, evaluation, and interpretation of data to obtain a strong understanding of current trends and to drive improvements in quality assurance
- Navigated the organization and coordination of weekly and daily scheduling arrangements involving multiple offices
- Dealt with, addressed, and resolved difficult situations by deescalating and using effective communication to a diverse population
- Assisted with guiding staff on steps for Family Medical Leave Act (FMLA), and American Disability Act (ADA) and directing them to the appropriate resources
HUMAN SERVICE WORKER I, II, & III
01.2014 - 01.2019
- Organized and facilitated in-depth interviews with a high volume of clients to identify their eligibility for public assistance benefits
- Guaranteed the timely and efficient processing of all applications to meet client needs and program deadlines on a consistent basis
- Obtained and maintained a thorough and up-to-date knowledge of current local, state, and federal assistance policies to ensure compliance
- Operated in a pivotal capacity by executing difficult professional social work and completing various administrative and clerical duties; executed difficult professional social work with outside customers experiencing severe difficulties
- Effectively employed different technology tools and systems to document, obtain, and verify confidential information while administering a large caseload
- Administered in-depth user research, led the development of user personas to inform product design and development, and evaluated and verified citizenship, income, and social security information
Education
SHRM-CP CERTIFICATION PREPARATION -
Society for Human Resource Management
01.2024
ESSENTIALS OF HUMAN RESOURCE MANAGEMENT CERTIFICATE -
George Mason University
01.2017
BACHELOR OF SCIENCE (B.SC.) - PSYCHOLOGY
Liberty University
01.2014
Skills
- Human Resources Operations
- Project Management
- Team Leadership
- Payroll Processing
- Administrative Support
- Document Management
- Time Management
- Staff Training
- Performance Improvement
- Recruitment & Onboarding
- Regular Compliance Audits
- Problem-Solving
- Microsoft Office Suite
- HRIS
- SAP
Technical Proficiencies
- Microsoft Office Suite
- HRIS
- SAP
Awards
Outstanding Performance Award, Fairfax County Government, 2017 & 2024
Timeline
HUMAN RESOURCES ADMINISTRATIVE ASSISTANT IV
FAIRFAX COUNTY FAMILY SERVICES
01.2022 - Current
LOBBY SUPERVISOR/ADMINISTRATIVE ASSISTANT IV
FAIRFAX COUNTY FAMILY SERVICES
01.2019 - 01.2022
HUMAN SERVICE WORKER I, II, & III
01.2014 - 01.2019
SHRM-CP CERTIFICATION PREPARATION -
Society for Human Resource Management
BACHELOR OF SCIENCE (B.SC.) - PSYCHOLOGY
Liberty University
ESSENTIALS OF HUMAN RESOURCE MANAGEMENT CERTIFICATE -
George Mason University
Similar Profiles
Renee Carroll-GrateRenee Carroll-Grate
Social Service Specialist at Fairfax County Department Of Family ServicesSocial Service Specialist at Fairfax County Department Of Family Services
Marcelles Brown-RoquetMarcelles Brown-Roquet
Social Services Specialist III at Fairfax County Department of Family ServicesSocial Services Specialist III at Fairfax County Department of Family Services
Tianna Hairs-HughesTianna Hairs-Hughes
Social Services Specialist II (Victim Advocate II) at DEPARTMENT OF FAMILY SERVICES, Fairfax CountySocial Services Specialist II (Victim Advocate II) at DEPARTMENT OF FAMILY SERVICES, Fairfax County