Summary
Overview
Work History
Education
Skills
References
Timeline
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Bailey Haile

Norman,OK

Summary

Focused and dedicated Secretary with exceptional work ethic and proven strengths in administrative support. Strong multitasker skilled at managing high-volume workloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.

Overview

12
12
years of professional experience

Work History

Delivery Driver

DoorDash
Norman, OK
03.2020 - Current
  • Partnered with Doordash as an independent contractor to pay for college.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Packaging Manager

Redsky, LLC
Noble, OK
05.2020 - 08.2022
  • Monitored production lines to ensure accuracy of product packaging.
  • Conducted research and analysis on new materials, methods, and technologies to optimize efficiency and cost-effectiveness.
  • Managed the daily activities of a team of 10+ packaging personnel.
  • Trained new staff members in proper packing techniques and procedures.
  • Collaborated with vendors to negotiate pricing on supplies such as boxes, tape, labels.

Customer Service Representative

DOT Process Agents
Norman, OK
02.2018 - 03.2020
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Kitchen Manager

Belmar Golf Club
Norman, OK
04.2015 - 02.2018
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Maintained accurate records of food costs, labor costs, waste management and other related expenses.
  • Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.

Retail Sales Associate

Jos. A Bank
Norman, OK
08.2016 - 01.2018
  • Demonstrated knowledge of store products and services.
  • Organized displays to attract customers and promote sales.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Promoted special offers and discounts to encourage additional purchases.

Collections Agent

Hurtt & Associates, LLC
Oklahoma City, OK
05.2012 - 03.2015
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
  • Adhered to company policies and applicable laws while collecting debts from customers.

Education

Bachelor of Arts - Political Science

University of Science & Arts of Oklahoma
Chickasha, OK
04-2024

Associate of Arts - Pre-Law/Political Science

Oklahoma City Community College
Oklahoma City
05-2022

Skills

  • Adaptability
  • Problem-Solving
  • Legal Research & Writing
  • Oral Communication
  • Project Management
  • Client Relations
  • Critical Thinking
  • Data Management
  • MS Office Proficient

References

References available upon request.

Timeline

Packaging Manager

Redsky, LLC
05.2020 - 08.2022

Delivery Driver

DoorDash
03.2020 - Current

Customer Service Representative

DOT Process Agents
02.2018 - 03.2020

Retail Sales Associate

Jos. A Bank
08.2016 - 01.2018

Kitchen Manager

Belmar Golf Club
04.2015 - 02.2018

Collections Agent

Hurtt & Associates, LLC
05.2012 - 03.2015

Bachelor of Arts - Political Science

University of Science & Arts of Oklahoma

Associate of Arts - Pre-Law/Political Science

Oklahoma City Community College

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Bailey Haile