Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Timeline
Generic

BAILEY HAYES

Customer Service
Nashville,TN

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Membership Sales Representative

TruFit Athletic Clubs
Nashville, TN
08.2023 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Front Desk Associate

Physiq Fitness
Salem, OR
2023.04 - 2023.09
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Assistant Fitness Director

Workout Anytime Fitness
06.2022 - 09.2022
  • Assisting clients during their training and helping create plans in order for them to reach their physical goals.
  • Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
  • Calling potential clients and arranging appointments for them to meet with trainers.
  • Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.

Personal Trainer

Planet Fitness
09.2019 - 06.2022
  • Assisting clients during their training and helping create plans in order for them to reach their physical goals
  • Leading fun and engaging group classes
  • Quickly adapted training plans for client needs, keeping timelines, and desires in mind
  • Introduced standardized training for cohesive learning environments.

Front Desk Trainer Sales Associate

Hotworx
11.2020 - 03.2021
  • Helped customers locate products and sell memberships
  • Increased sales by offering advice on purchases and purchase and promoting additional products
  • Helping customers with account issues
  • Cleaning the studio
  • Assisted in social media operations.

Assistant Volleyball Coach

PDXVB Club
Portland, OR
12.2018 - 06.2019
  • Assisting the top 14’s team in the fundamentals and strategies of volleyball.
  • Created positive and encouraging environment to motivate athletes to give best efforts.
  • Provided guidance and mentorship to volleyball athletes to help reach full potential.
  • Worked individually with players when struggling to enhancer confidence and strengthen court skills.

Head Volleyball Coach

Madison Youth Volleyball
02.2018 - 01.2019
  • Teaching beginner volleyball players the fundamentals of the game.
  • Created positive and encouraging environment to motivate athletes to give best efforts.
  • Developed and implemented useful and progressive training plans to improve skills of athletes of all ages and abilities.
  • Reviewed and updated game strategies and techniques to optimize training sessions.

Head Coach

COACHING, Milwaukie High School
07.2017 - 01.2018
  • Teaching the fundamentals of volleyball to youth ages 14-18 kids ages 14-18.
  • Created positive and encouraging environment to motivate athletes to give best efforts.
  • Worked individually with players when struggling to enhancer confidence and strengthen court skills.

Barista Shift Lead

Creatures of Habit Espresso, Barista
11.2017 - 01.2019
  • Monitored supply levels at the counter and maintained customer areas to meet typical demands.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

Education

Associate of Arts -

Portland Community College
Portland, OR
09.2017 - 02.2021

IFA Certified - Personal Training

Personal Trainer
02.2022 - 03.2022

Skills

  • Manage Research
  • Quality Assessments
  • Records Preparation
  • Staff Management
  • Facility Tours
  • Client Needs Assessment
  • Cash Drawer Balancing
  • Administrative Duties
  • Scripted Responses
  • Conflict Resolution Techniques

Work Preference

Work Type

Full Time

Location Preference

RemoteOn-Site

Important To Me

Work-life balanceCareer advancementHealthcare benefitsFlexible work hours

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Membership Sales Representative

TruFit Athletic Clubs
08.2023 - Current

Front Desk Associate

Physiq Fitness
2023.04 - 2023.09

Assistant Fitness Director

Workout Anytime Fitness
06.2022 - 09.2022

IFA Certified - Personal Training

Personal Trainer
02.2022 - 03.2022

Front Desk Trainer Sales Associate

Hotworx
11.2020 - 03.2021

Personal Trainer

Planet Fitness
09.2019 - 06.2022

Assistant Volleyball Coach

PDXVB Club
12.2018 - 06.2019

Head Volleyball Coach

Madison Youth Volleyball
02.2018 - 01.2019

Barista Shift Lead

Creatures of Habit Espresso, Barista
11.2017 - 01.2019

Associate of Arts -

Portland Community College
09.2017 - 02.2021

Head Coach

COACHING, Milwaukie High School
07.2017 - 01.2018

Similar Profiles

CREATE PROFILE
BAILEY HAYESCustomer Service