Jameel Gordon
Pullman,WA
Summary
Professional in membership sales with comprehensive experience in client acquisition, relationship management, and driving membership growth. Proven track record in achieving sales targets through strategic planning and exceptional communication skills. Strong collaborator known for adaptability and delivering results in dynamic environments. Skilled in CRM software, sales presentations, and customer service, with focus on building lasting client relationships.
Overview
4
4
years of professional experience
Work History
Membership Sales Representative
LA Fitness
07.2022 - 08.2023
- Collaborated with team members to achieve monthly sales targets and consistently exceeded expectations.
- Trained new sales representatives on company policies, product offerings, and best practices for success in a competitive industry.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
- Generated leads by researching potential clients and identifying key decision-makers to approach.
- Expanded client base through effective networking, relationship-building, and follow-up techniques.
- Improved member retention rates by proactively connecting with members and providing timely solutions to concerns or requests.
- Analyzed market trends to identify untapped opportunities for expanding membership base and increasing overall revenue.
Staff member
Crunch Fitness
07.2019 - 10.2022
- Welcomed and registered members and visitors with a friendly attitude
- Managed member accounts, including enrollments, renewals, and terminations
- Handled incoming calls and provided information regarding membership options, class schedules, and available services
- Coordinated bookings for personal training sessions and group classes
- Processed financial transactions for memberships and services accurately
- Supported administrative functions such as record-keeping, data entry, and inventory control
- Skills Applied or Acquired: Superior customer service and interpersonal communication
- Competence in utilizing membership management software and payment processing systems
- Strong organizational capabilities and meticulous attention to detail
- Ability to manage multiple tasks in a dynamic setting
- Fundamental understanding of fitness and wellness industry norms and practices
- Achievements or Promotions: Honored as Employee of the Month in March 2021 for outstanding service
- Mentored and trained new front desk personnel on company policies and customer interaction standards
- Contributed to the creation and rollout of an improved member onboarding experience
Education
Kinesiology
Washington State University
Pullman, WA05-2027
Skills
- Athlete
- Sports Coaching
- Physiology Knowledge
- Salesforce
- Research
- Personal Training
- Event Planning
- Microsoft Office
- Recruiting
- Leadership
- Human Resources
- Presentation Skills
- Marketing
Timeline
Membership Sales Representative
LA Fitness
07.2022 - 08.2023
Staff member
Crunch Fitness
07.2019 - 10.2022
Kinesiology
Washington State University
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