Ilse Melero
Cicero,IL
Summary
Detail-oriented professional with experience in customer service and technical support. Skilled in Microsoft Office applications and adept at multitasking to achieve service goals. Eager to leverage strong communication and problem-solving skills to drive customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Membership Sales Representative
Brookfield Zoo Chicago
Brookfield, IL
09.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
- Provided technical support for Microsoft applications and troubleshooting.
- Conducted training sessions on Microsoft tools for staff and clients.
- Received, sent and edited emails through Microsoft Outlook.
- Created mailing lists utilizing databases and software programs such as Microsoft Excel.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Admissions Associate
Brookfield Zoo Chicago
Brookfield, Illinois
06.2021 - 09.2025
- Assisted customers with inquiries and provided excellent service.
- Balanced cash drawer at the beginning and end of each shift.
- Processed cash transactions accurately and efficiently at retail location.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Participated in team meetings to discuss progress towards goals.
Education
Associate of Science - Liberal Studies
Morton College
Cicero, IL12-2025
Skills
- Customer service
- Microsoft Office
- Team collaboration
- Problem solving
- Communication skills
- Membership processing
- Direct sales
- After-sales support
- Adaptability and flexibility
- Decision-making
- Multitasking
- Sales planning
- Teamwork
Languages
Spanish
Native/ Bilingual
Certification
Phlebotomist
Timeline
Membership Sales Representative
Brookfield Zoo Chicago
09.2025 - Current
Admissions Associate
Brookfield Zoo Chicago
06.2021 - 09.2025
Associate of Science - Liberal Studies
Morton College