Hi, I’m
Krista Gannon
Chicago,IL
Summary
Client Relations Manager accomplished in building connections with customers for maximum acquisition and retention. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals. 10+ years of multidisciplinary experience. Brings a forward thinking mindset to team collaborations to inspire and create successful solutions.
Overview
7
years of professional experience
Work History
Fitness Formula Club, FFC
Membership Sales Representative
07.2019 - 01.2023
Job overview
- Conducted 1:1 meetings with personal training staff to refine their business via strategic goal setting and navigating areas of improvement
- Continually developed creative strategies to gain clients though relationship building, community outreach, and detailed account management
- Diligently trained all staff employees to be welcoming and helpful to members, which increased overall service expectations.
- Increased customer acquisitions 110 % through effective social media management, grassroots marketing and new member orientation.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
BMO Harris Bank
Retail Relationship Banker
07.2018 - 07.2019
Job overview
- Restructured and optimized client relationships resulting in recognized growth of deposits to over 6 million in 1 year
- Established new premier business accounts in compliance with federal regulations by collecting and auditing necessary documentation
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Referred customers to other banking departments for specialized services.
Northwestern Medicine Palos Hospital
Clinical Nutrition Assistant
07.2015 - 07.2017
Job overview
- Completed detailed nutritional assessments of each patient based on health history, medical conditions and energy requirements.
- Coached individuals on methods for managing chronic diseases with effective dietary plans.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Identified points of improvement in Epic software operations, and implemented effective solutions within Dietary department.
Education
Illinois State UniversityNormal, IL
Bachelor of Science from Family And ConsumerSciences, Nutrition And Dietetics
05.2015
Skills
- Client Needs Assessment
- Outreach Initiatives
- Interdisciplinary Care
- Manage Customer Accounts
- Team Cooperation
- Regulatory Compliance
- Workflow Processes
- Market Trend Analysis
- Lead Generation and Conversion
- CRM Software
- Customer Engagement Strategies
- Interpersonal Communication Skills
Timeline
Membership Sales Representative
Fitness Formula Club, FFC
07.2019 - 01.2023
Retail Relationship Banker
BMO Harris Bank
07.2018 - 07.2019
Clinical Nutrition Assistant
Northwestern Medicine Palos Hospital
07.2015 - 07.2017
Illinois State University
Bachelor of Science from Family And ConsumerSciences, Nutrition And Dietetics
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