Bailey Helms
Foley,AL
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
The Radiology Clinic
06.2023 - 05.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Customer Service Staff
Publix Super Markets Inc
08.2017 - 05.2023
- Regularly train new associates in customer service department roles
- Operate and maintain a balanced cash drawer; complete money transfers and orders as a certified Western Union agent; routinely open, close, and balance the cash office
- Promote effective communication between customers and associates
- De-escalate customer concerns while maintaining a calm and friendly demeanor
- Effective front-end coordination to ensure departmental success
- Exercise effective team building skills to promote a positive work environment
- Encourage cash accountability and anti-money laundering initiatives
- Coordinate cash needs with Wells Fargo Bank and BRINKS armed carrier service.
Education
Associate of Applied Science - Nursing
Coastal Alabama Community College
Fairhope, AL05.2026
Associate of Science - Health Studies
Coastal Alabama Community College
Fairhope, AL08.2024
Skills
- Premier Customer Service
- Collaboration
- Public Speaking
- Team Building
- Time Management
- Adaptability
- Medical Terminology
- Appointment Scheduling
Certification
BLS-CPR Certified
Hobbies:
- Playing with my dog
- Learning new skills
- Working out
Timeline
Medical Receptionist
The Radiology Clinic
06.2023 - 05.2024
Customer Service Staff
Publix Super Markets Inc
08.2017 - 05.2023
Associate of Applied Science - Nursing
Coastal Alabama Community College
Associate of Science - Health Studies
Coastal Alabama Community College
BLS-CPR Certified
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