Summary
Overview
Work History
Education
Skills
Certification
Hobbies:
Timeline
Generic

Bailey Helms

Foley,AL

Summary

Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medical Receptionist

The Radiology Clinic
06.2023 - 05.2024
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Customer Service Staff

Publix Super Markets Inc
08.2017 - 05.2023
  • Regularly train new associates in customer service department roles
  • Operate and maintain a balanced cash drawer; complete money transfers and orders as a certified Western Union agent; routinely open, close, and balance the cash office
  • Promote effective communication between customers and associates
  • De-escalate customer concerns while maintaining a calm and friendly demeanor
  • Effective front-end coordination to ensure departmental success
  • Exercise effective team building skills to promote a positive work environment
  • Encourage cash accountability and anti-money laundering initiatives
  • Coordinate cash needs with Wells Fargo Bank and BRINKS armed carrier service.

Education

Associate of Applied Science - Nursing

Coastal Alabama Community College
Fairhope, AL
05.2026

Associate of Science - Health Studies

Coastal Alabama Community College
Fairhope, AL
08.2024

Skills

  • Premier Customer Service
  • Collaboration
  • Public Speaking
  • Team Building
  • Time Management
  • Adaptability
  • Medical Terminology
  • Appointment Scheduling

Certification

BLS-CPR Certified

Hobbies:

- Playing with my dog

- Learning new skills 

- Working out 

Timeline

Medical Receptionist

The Radiology Clinic
06.2023 - 05.2024

Customer Service Staff

Publix Super Markets Inc
08.2017 - 05.2023

Associate of Applied Science - Nursing

Coastal Alabama Community College

Associate of Science - Health Studies

Coastal Alabama Community College

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Bailey Helms