Unloaded, inspected, and stored damaged and returned products.
Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
Adhered to company safety guidelines to minimize warehouse accidents.
Distributed returned merchandise to appropriate store departments or palletized for liquidation.
Documented returned product details in [Software] inventory tracking system.
Increased productivity through streamlined processes and system efficiency.
Reduced product loss by [Number]% over [Number] years by maintaining secure environment and workflows.
Maintained company processing standards across [Number] product lines
Maintained company processing standards across [Number] product lines.
Performed regular audits on processed returns, confirming adherence to established quality control measures and flagging discrepancies for timely correction.
Contributed to positive working relationships within the team by actively participating in meetings and sharing best practices for handling complex return situations.
Leveraged strong problem-solving skills to address any challenges arising during the returns process, ensuring minimal impact on overall workflow efficiency.
Receiving Clerk
Publix
07.1983 - 11.2020
Maintained tidy, organized and safe work area to comply with cleanliness standards.
Regularly reviewed invoices and double-checked orders.
Unloaded pallets and deliveries and organized products in warehouse.
Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
Compared shipping orders and invoices against contents received to verify accuracy.
Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
Optimized storage space utilization by arranging received items strategically within designated areas of the warehouse.
Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
Double-checked cargo inventories and documentation for accuracy.
Double checked records, daily reports, and inventory transactions to identify and correct variances.
Properly labeled and stored goods in safe area to provide identification and avoid losses.
Enhanced warehouse organization by accurately sorting and categorizing incoming shipments.
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Maintained accurate inventory records through diligent data entry, updating, and filing.
Improved supplier relations by communicating professionally with vendors about order discrepancies and required adjustments.
Maintained accurate computer records of materials weights, bill amounts, and identified variances.
Monitored and managed stock levels of goods to verify availability of products.
Increased warehouse productivity by training new staff members on Receiving Clerk duties and best practices.
Sustained a clean work environment by adhering to housekeeping standards when handling merchandise deliveries daily.
Generated periodic reports to track shipment activities and prepare for delays.
Utilized forklift to transport pallets of goods to and from warehouse.
Boosted customer satisfaction by diligently inspecting all received merchandise for damages or defects before distribution.
Collaborated with other departments to address any issues or concerns regarding incoming shipments promptly.
Expedited processing times by swiftly unloading trucks and properly staging products for inspection.
Prevented loss or theft of valuable items through vigilant monitoring of security protocols during receiving tasks consistently.
Collaborated with other departments to resolve potential incoming shipment issues.
Streamlined the receiving process for improved efficiency and time management in the workplace.
Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Processed invoices and order forms for goods received and shipped for proof of transactions.
Received incoming shipments, compared contents against associated records and transmitted to proper department.
Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Completed basic mathematical calculations to check weights and dimensions of shipments.
Communicated with vendors and suppliers to verify timely delivery of goods.
Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Inspected merchandise and sent damaged pieces for repair before shipment.
Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Verified orders by comparing names and quantity of items packaged with shipping documents.
Utilized forklift or pallet truck to load, unload, transport and store goods.
Inspected incoming and outgoing shipments to identify discrepancies with records.
Sorted and delivered materials to different work areas and staff.
Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Conducted research to address shipping errors and packaging mistakes.
Education
Associate of Arts - Accounting
SWFC
Fort Myers, FL
05-2007
Skills
Workplace safety
Shipping procedures
Paperwork processing
Quality control
Defect tracking
Premier Customer Service
Barcode scanning
Merchandise verifications
Returns logging
Warehouse experience
Shipping and receiving
Warehouse operations
Product inspection
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Problem-solving skills
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Computer skills
Customer service excellence
Organizational skills
Team collaboration
Calm under pressure
Active listening
Adaptability and flexibility
Verbal and written communication
Money handling
Decision-making
Problem resolution
Relationship building
Customer relations
Task prioritization
Product knowledge
Conflict resolution
Market awareness
Issue and complaint resolution
Account reconciliation
Record keeping
Continuous improvement
Order fulfillment
Policies and procedures adherence
Certification
*Dale Carnegie
• Steven Covey
• Train the Trainer
Interests
Historical Exploration
Volunteering for community initiatives to give back to local communities and make a positive impact
Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Road Trips
I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Music
Exploring various forms of art, such as [activity 1], [activity 2], and [activity 3], to nurture creativity and personal growth
Crafting and DIY Projects
Experimenting with different creative mediums, like [medium 1], [medium 2], and [medium 3], to expand skills and techniques
