Bailey Kocian
Lincoln,NE
Summary
Driven professional with a proven track record in enhancing customer satisfaction and exceeding sales targets at Spectrum. Skilled in customer relations and service advising, adept at building relationships and handling complaints. Leveraged expertise in diagnostics and maintenance at InMOTION Auto Care to improve service delivery and operational efficiency. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
3
3
years of professional experience
Work History
Automotive Service Advisor
InMOTION Auto Care
12.2022 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Housekeeper
Marriot Hotel
01.2022 - 11.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Sales Associate
Spectrum
02.2021 - 03.2022
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
Education
Associate of Applied Science - Business Communications
Southeast Community College Area
Lincoln, NE05.2024
Skills
- Customer Relations
- Customer Satisfaction
- Building Relationships
- Complaint Handling
- Service Advising
Timeline
Automotive Service Advisor
InMOTION Auto Care
12.2022 - Current
Housekeeper
Marriot Hotel
01.2022 - 11.2022
Sales Associate
Spectrum
02.2021 - 03.2022
Associate of Applied Science - Business Communications
Southeast Community College Area
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