Bailey Lackerman

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink and. food orders to promote loyalty.
• Kept bar presentable, noticeably clean, and well-stocked to meet customer needs.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Am a certified trainer for all front of house positions including; hostess, food runner, server, and bartender.
• Explained daily specials and beverage promotions to exceed daily sales goals.

• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Answered customer questions about hours, seating, and menu information.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Used cash registers and credit card machines to cash out customers.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.

Food Runner/Expo:

• Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
• Practiced good time management to deliver customers' prepared orders quickly and accurately.
• Handled special requests from guests to build positive relationships by meeting off-menu customer needs.

Pantry:

• Cleaned and sanitized pantry station at end of shift.
• Stocked supplies to maintain sufficient levels of food products at pantry station.
• Prepped dressing, vinaigrettes and accompanying garnishes for pantry menu items.
• Coordinated with fellow employees to meet guests' needs to support restaurant operation.

Hostess:

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.