Bailey Majowka
Glendale,AZ
Summary
Patient-focused Healthcare Scheduler with background in managing patient inquiries, scheduling patient appointments, resolving issues and providing information on healthcare services. Strong communication skills and ability to maintain positive relationships with patients, families and medical staff. Proven record of improving customer satisfaction and streamlining processes for better efficiency in healthcare environments.
Overview
2
2
years of professional experience
Work History
Healthcare Scheduler Gastroenterology
Banner Health
Peoria, AZ
01.2025 - Current
- Coordinated schedules for healthcare staff across multiple departments.
- Managed appointment bookings using electronic health record systems.
- Communicated schedule changes to team members and patients effectively.
- Assisted in training new staff on scheduling protocols and software systems.
- Answered phones and routed voicemails to respective employees.
- Handled incoming calls and directed callers to appropriate department or employee.
- Scheduled and confirmed appointments.
Customer Experience Representative Primary Care
Banner Health
Peoria, AZ
08.2023 - 01.2025
- Performed administrative tasks including data entry, document filing, and appointment scheduling.
- Collected deposits and arranged for billing,
- Enhanced customer experience by effectively addressing issues and offering friendly assistance.
- Handled customer inquiries and resolved issues effectively using live chat, email and telephone support.
- Assisted patients with inquiries and appointment scheduling through multiple communication channels.
- Managed patient records using electronic health record systems for efficient data access.
Education
Bachelor of Science - Elementary Education
Northern Arizona University
Flagstaff, AZ05-2014
Skills
- Data Entry
- Healthcare Appointment Scheduling
- Interpersonal Skills
- Adaptability and Flexibility
- MS Office, Google Office
- Revenue Cycle Management
- Patient Advocacy
- HIPAA Guidelines
- Patient communication
- Customer service
- Administrative support
- Adaptability
- Training new staff
References
References available upon request.
Timeline
Healthcare Scheduler Gastroenterology
Banner Health
01.2025 - Current
Customer Experience Representative Primary Care
Banner Health
08.2023 - 01.2025
Bachelor of Science - Elementary Education
Northern Arizona University