Bailey Martinez
Buffalo
Summary
Detail-oriented professional with extensive experience in high-volume fine dining. Proven ability to enhance customer satisfaction through exceptional service. Adept at special event coordination and maintaining a welcoming atmosphere, consistently delivering memorable experiences for guests.
Overview
10
10
years of professional experience
Work History
Waitress
Johnny D's
07.2024 - Current
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided prompt service during high-volume periods, managing multiple tables without sacrificing attention to detail or customer satisfaction.
- Worked with POS system to place orders and manage bills.
- Trained new staff on menu knowledge and service protocols.
- Performed opening and closing duties, ensuring the dining area and work stations were set for seamless service transitions.
Waitress
Eckl's
03.2021 - Current
- Kept dining room and server stations clean and stocked to increase efficiency.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Thoroughly completed opening and closing tasks.
Caterer
Eckl's
03.2021 - Current
- Coordinated logistical aspects of event setup and breakdown.
- Designed thematic decoration plans for events, enhancing overall ambiance and client satisfaction.
- Collaborated with staff to deliver exceptional service for various events such as weddings, corporate functions, and private parties.
- Optimized workflow processes within the kitchen for greater efficiency during food preparation stages.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
Waitress
Ocharley's
07.2018 - 01.2020
- Demonstrated strong multitasking skills by managing several tables simultaneously.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Improved dining experience by providing prompt, attentive service to guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
Waitress
Kent Market 2
08.2015 - 05.2018
- Served food and beverages promptly with focused attention to customer needs.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Performed opening and closing duties.
Education
Bachelor Of Fine Arts - Fashion Design
Kent State University
Kent, OH05.2018
Skills
- Customer service
- Attention to detail
- Multitasking
- High-volume dining
- Dining area maintenance
- Table setting arrangements
- Reliability and punctuality
- Special event coordination
References
Brian Mahoney 716-435-4588
Ashley Lakatos 716-717-5162
Timeline
Waitress
Johnny D's
07.2024 - Current
Waitress
Eckl's
03.2021 - Current
Caterer
Eckl's
03.2021 - Current
Waitress
Ocharley's
07.2018 - 01.2020
Waitress
Kent Market 2
08.2015 - 05.2018
Bachelor Of Fine Arts - Fashion Design
Kent State University
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