Nathaniel Lucero
San Antonio,United States
Summary
I'm a Dedicated and result driven guest/sales associate with over 4+ years of experience delivering exceptional costumer service and consistently exceeding sales goals. Proven track record of building relationships with coworkers increasing store revenue and supporting team success in fast paced environment. Skilled in product knowledge, visual merchandising and POS operation. Recognized for going above and beyond to solve costumer challenges and foster repeat business. Highly Motivated to contribute strong communication, problem solving,and team work skills to a dynamic team while continuing to grow professionally myself.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Representative
Kohls
El Paso, Texas
05.2020 - 08.2022
- Processed transactions efficiently using point-of-sale systems for seamless customer service.
- Demonstrate and sell smart phones, accessories,and services plans
- Demonstrated product features and provided technical support to users.
- Resolved customer inquiries and complaints with professionalism and care.
- Advised customers on the latest trends in technology and recommended upgrades when applicable.
- Developed relationships with customers by providing excellent customer service.
- Maintained a clean work environment by organizing shelves, counters, and displays according to company standards.
Product Specialist / Guest Advocate
Lowes
El Paso/ San Antonio
03.2023 - 03.2025
- Provided expert guidance to costumer on paint selection, color matching, finishes, and application tools based on individual project needs
- Educated guests on surface preparation, product benefits to support successful, personal and professional projects
- Managed High-Volume costumer traffic during peak hours by staying organize, prioritizing tasks under a timely manner, Along with assistance with my team on job to help improve workflow, efficiency to reduce wait times
Life Guard/ Guest Safety Specialist
Chapoteo
El Paso
05.2023 - 08.2024
- Monitoring swimming areas to ensure the safety of patrons by enforcing facility rules and having quick responses to any emergency.
- Performed rescues, administered first aid and CPR, and coordinated with emergency services as needed.
- Maintained accurate Incident Reports and daily logs in accordance with facility policy.
Mobile Sales Associate
T-Mobile
San Antonio, Texas
03.2025 - Current
- Assisted customers in selecting mobile devices and accessories.
- Demonstrated product features and provided technical support to users.
- Processed transactions using point-of-sale systems efficiently.
- Resolved customer inquiries and complaints with professionalism and care.
- Advised customers on the latest trends in technology and recommended upgrades when applicable.
- Provided technical support for customer inquiries regarding mobile device functions.
- Demonstrated how to use mobile devices, including downloading apps and setting up accounts.
- Developed relationships with customers by providing excellent customer service.
- Maintained a clean work environment by organizing shelves, counters, and displays according to company standards.
Education
High School Diploma -
Bel Air Highschool
El Paso06-2022
Bachelors -
Utsa
San Antonio, TX12-2027
Skills
- Customer Service
- Leadership Skills
- Fast Learner
- Computer Skills
- Effective Time Management
- Problem Solving Skills
- Project management
- Technical support
- Client engagement
- Sales presentations
- Sales expertise
- Customer relationship building
Certification
- American Red Cross Lifeguard Certification, includes first aid, CPR(Adult & Pediatric) and AED
- Ellis & Associate LG certification, often used at water parks, resorts, and theme parks
Personal Information
Date of Birth: 09/23/XX
Timeline
Mobile Sales Associate
T-Mobile
03.2025 - Current
Life Guard/ Guest Safety Specialist
Chapoteo
05.2023 - 08.2024
Product Specialist / Guest Advocate
Lowes
03.2023 - 03.2025
Sales Representative
Kohls
05.2020 - 08.2022
High School Diploma -
Bel Air Highschool
Bachelors -
Utsa