Bailey McElroy
Orland Park,IL
Summary
Dedicated customer service professional with a proven track record of enhancing customer satisfaction through effective communication and problem-solving skills. Recognized for the ability to address concerns promptly and foster positive relationships, driving improved outcomes. Passionate about delivering exceptional service and committed to continuous improvement in customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Private Home Healthcare Provider/Consultant
Home Services BY DRS LLC
, WI
04.2025 - Current
- Developed tailored home care plans aligned with client requirements, optimizing comfort and well-being.
- Managed client relationships through regular check-ins and updates on health progress.
- Facilitated workshops to identify process improvements and align strategies with client objectives/needs.
- Maintained a safe and sanitary environment for clients, staff, and visitors by enforcing infection control protocols.
- Optimized home healthcare team performance through strategic communication and collaboration.
- Refined record-keeping procedures to increase documentation efficiency.
- Utilized QuickBooks to track transactions, manage payroll, and generate financial reports.
- Processed 10-15 client health data inquiries each day through various communication channels.
HVAC Independent Consultant
DRS SERVICES LLC
, WI
06.2020 - 06.2024
- Optimized service delivery through in-depth analysis of client demands.
- Addressed upwards of 15 customer inquiries each day.
- Increased client interaction by integrating CRM system.
- Established collaborative relationships with suppliers to optimize timeliness and cost-effectiveness.
- Streamlined project management processes to ensure deliverables met deadlines.
- Optimized service responsiveness through team collaboration.
- Analyzed market data to detect trends, supporting strategic proposals for client growth plans.
- Reviewed project achievements against targets, delivering insights for strategic consulting planning.
- Developed and oversaw project schedules and financial plans.
Cashier
TJX Companies
, WI
11.2017 - 03.2018
- Executed cash management processes to support daily operations.
- Executed accurate payment processing through Point-of-Sale system for various payment methods.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Saint Francis High School
Saint Francis, WI12-2018
Skills
- Proficient in problem resolution
- Effective group cooperation
- Skilled in utilizing CRM systems to enhance customer interactions
- Work order documentation and oversight
- Clear and concise communication
- Experienced in QuickBooks management
- Billing accuracy assurance
- Strong organizational skills
- Eager to learn
- Knowledge of preventative maintenance
Certification
- Project Management, Google -(Nov 2025-Current)
- Full Stack Software Developer, IBM-(2025)
References
References available upon request.
Timeline
Private Home Healthcare Provider/Consultant
Home Services BY DRS LLC
04.2025 - Current
HVAC Independent Consultant
DRS SERVICES LLC
06.2020 - 06.2024
Cashier
TJX Companies
11.2017 - 03.2018
High School Diploma -
Saint Francis High School