Bailey Osmond
Phoenix,AZ
Summary
Behavioral Health and Substance Abuse Recovery Professional experienced in case management and crisis leadership. Delivered effective care coordination and client advocacy through comprehensive assessments and individualized treatment plans in high-acuity environments. Maintained safe and structured settings while providing compassionate support and demonstrating sound judgment.
Overview
5
5
years of professional experience
Work History
Case Manager
Virtue Detox
02.2024 - Current
- Develop individualized treatment plans and recovery goals in collaboration with clients.
- Conduct patient intake assessments and comprehensive biopsychosocial evaluations.
- Advocated for client needs, collaborating with treatment providers and multidisciplinary teams to optimize care.
- Coordinated aftercare and treatment placements, ensuring smooth transitions into sober living environments.
- Facilitated daily recovery support groups, enhancing client engagement in NA, AA, and CMA programs.
- Perform Mental Status Examinations and maintain accurate, timely clinical documentation.
Case Manager, OP Coordinator & Crisis Director
Granite Mountain BHC
02.2022 - 02.2024
- Served in a leadership capacity as Crisis Director, providing crisis intervention, stabilization support, and recovery-focused responses in high-pressure situations.
- Coordinated outpatient services and treatment placement, ensuring alignment of client needs with appropriate levels of care for effective outcomes.
- Verified insurance coverage and coordinated treatment placement based on eligibility, clinical needs, and available resources.
- Verified insurance coverage and coordinated treatment placement based on eligibility and clinical needs, optimizing resource allocation for clients.
- Collaborated with multidisciplinary teams to enhance treatment success and ensure client safety and continuity of care.
- Applied critical thinking, de-escalation, and sound judgment during behavioral health crises.
Education
Bachelor of Arts - Psychology
Northern Arizona University
Flagstaff, AZGeneral Education Coursework -
Yavapai College
Prescott, AZSkills
- Intake & Discharge Planning
- Mental Status & Suicide Risk Assessments
- Co-Occurring & Dual-Diagnosis Support
- Insurance Verification & Benefits Navigation
- Harm Reduction & Relapse Prevention
- Addiction Recovery Support
- Sober Living & Community Resource Coordination
- Behavioral Observation & Assessment
- Critical Thinking & Problem Solving
- Effective Communication & Client Advocacy
- Attention to Detail & Documentation Accuracy
- De-escalation & Conflict Resolution
- High-Pressure Decision-Making
- Continuum of Care Navigation
- Electronic Health Records & Clinical Records Management
Professional Credentials
- Client-centered communication
- Crisis response
- Leadership under pressure
- Ethical documentation
- Recovery-oriented care
- Resource coordination
- Professional boundaries
- Team collaboration
- Compassionate advocacy
Core Expertise
- Client-centered communication
- Crisis response
- Leadership under pressure
- Ethical documentation
- Recovery-oriented care
- Resource coordination
- Professional boundaries
- Team collaboration
- Compassionate advocacy
Timeline
Case Manager
Virtue Detox
02.2024 - Current
Case Manager, OP Coordinator & Crisis Director
Granite Mountain BHC
02.2022 - 02.2024
Bachelor of Arts - Psychology
Northern Arizona University
General Education Coursework -
Yavapai College