Results-driven customer service representative with proven skills in problem resolution and active listening. Committed to enhancing customer satisfaction and loyalty through effective communication and critical thinking.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Red Apple Bowling Center
Bartlesville, OK
03.2025 - Current
Assisted customers with inquiries regarding services and pricing.
Processed transactions accurately using point-of-sale systems.
Maintained clean and organized work areas to enhance customer experience.
Resolved customer complaints swiftly, ensuring satisfaction and loyalty.
Trained new personnel regarding company operations, policies and services.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
House and Pet Sitter
Dewey, OK
03.2025 - Current
Provided attentive care for diverse pets, ensuring their safety and well-being during owner absence.
Managed house maintenance tasks, including cleaning, mail collection, and light gardening.
Developed routines for feeding, walking, and exercising pets based on individual needs.
Communicated regularly with pet owners to provide updates and address concerns promptly.