Bailey Renae Dibble
Huntsville
Summary
Customer Service Representative with over 3 years of experience in customer service, including sales, accounts receivable/ payable, records management and customer care. Familiar with major customer service software, problem solving, conflict resolution, and possess a positive professional attitude. Aiming to use my proven skills to effectively fill the role in your company.
Overview
6
6
years of professional experience
Work History
Moffitt Services
Fuel Delivery Services
Cypress
06.2024 - Current
- Activated fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel
Service Advisor
Wishnewsky Dodge
Huntsville
08.2024 - 10.2024
- Upsold additional products or services when appropriate.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Service Advisor
BMW of woodlands
Woodlands
08.2022 - 08.2024
- Upsold additional products or services when appropriate.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Supported sales team members to drive growth and development.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Updated databases with new and modified customer data.
- Updated system with order specifics and customer details, preferences, and billing information.
- Developed strong relationships with customers by providing exceptional customer service.
SERVICE CASHIER- Part Time
Bill Fick Ford
Huntsville
03.2022 - 08.2023
- Politely greet customers, with duties including retrieving customer data, presenting relevant product information, calculating invoicing, receiving, and reconciling payments and assisting the parts and service departments
- Trained two new employees in how to use XXX, entering customer data and organizing and maintaining customer files
- Received an average 90% customer satisfaction rating to date
CLERK III
Texas Dept. of Corrections
Huntsville
07.2019 - 02.2022
- Answer inquiries regarding policies and procedures, respond to request for information and communicate with vendor and staff on purchasing process
- Document management- prepare, review, edit and/or reconcile discrepancies for accuracy and completeness
- Maintain and coordinate the maintenance of files, materials & supplies to include perpetual inventory as well as conducting physical inventory
OFFICE MANAGER/SERVICE ADVISOR
Huntsville RV and Repair
Huntsville
- Communicate effectively with customers, vendors, and insurance companies to respond to questions, schedule appointments, timely deliveries & pickups
- Researched parts/materials requests for availability and to manage shop inventories
- Managed office and shop inventories, processed customers sales & repair tickets, performed data entry and filing for accounts payable, purchase orders and customer files; compiled budget data and maintained financial records through QuickBooks
- Remained courteous and calm, even during moments of customer dissatisfaction, using active listening and empathy to de-escalate and resolve complaints
Education
Diploma -
Huntsville High School
Huntsville, TX05.2019
Skills
- Multiline Phone systems
- Computer Skills
- Office equipment-Fax/copier/printer
- Calculator
- Microsoft Office Suite- Word
- Microsoft Office Suite- Excel
- Microsoft Office Suite- Power Point
- Microsoft Office Suite- Outlook
- QuickBooks
- 50 WPM Typist
Timeline
Service Advisor
Wishnewsky Dodge
08.2024 - 10.2024
Moffitt Services
Fuel Delivery Services
06.2024 - Current
Service Advisor
BMW of woodlands
08.2022 - 08.2024
SERVICE CASHIER- Part Time
Bill Fick Ford
03.2022 - 08.2023
CLERK III
Texas Dept. of Corrections
07.2019 - 02.2022
OFFICE MANAGER/SERVICE ADVISOR
Huntsville RV and Repair
Diploma -
Huntsville High School