Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bailey Richardson

Nunnelly,TN

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Publix
10.2021 - Current
  • Delivered exceptional service to 100+ customers daily, consistently earning positive feedback
  • Troubleshooted printers, desktops and handheld devices when issues arose
  • Handled many customer orders simultaneously in a fast-paced environment

Shift Lead Manager

GPS Hospitality
02.2020 - 08.2021
  • Supervised 5-10 team members, ensuring smooth operations
  • Boosted sales by 20% through upselling strategies and workflow optimization
  • Maintained vendor relationships
  • Troubleshooted printers, personal computers, POS systems

Education

Bachelor of Science - Business Administration: Management

University of Tennessee
Chattanooga, TN
05-2025

Skills

Virtualization: QwikLabs, VMs

  • Operating Systems: Windows, Linux (Ubuntu)
  • Software: Microsoft Office Suite, Google Workspace, FreshDesk
  • Networking Basics, File Systems, CLI, Troubleshooting
  • Typing Speed: 130 WPM
  • Customer Service & Support

Certification

  • Microsoft Office Specialist: Word 2016
  • Google IT Support Professional
  • COMPTIA A+
  • COMPTIA Security+
  • COMPTIA Network+ (In Progress)

- Estimated Completion Date: August 2025

Timeline

Customer Service Associate

Publix
10.2021 - Current

Shift Lead Manager

GPS Hospitality
02.2020 - 08.2021

Bachelor of Science - Business Administration: Management

University of Tennessee

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