Bailey Richardson
Nunnelly,TN
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Publix
10.2021 - Current
- Delivered exceptional service to 100+ customers daily, consistently earning positive feedback
- Troubleshooted printers, desktops and handheld devices when issues arose
- Handled many customer orders simultaneously in a fast-paced environment
Shift Lead Manager
GPS Hospitality
02.2020 - 08.2021
- Supervised 5-10 team members, ensuring smooth operations
- Boosted sales by 20% through upselling strategies and workflow optimization
- Maintained vendor relationships
- Troubleshooted printers, personal computers, POS systems
Education
Bachelor of Science - Business Administration: Management
University of Tennessee
Chattanooga, TN05-2025
Skills
Virtualization: QwikLabs, VMs
- Operating Systems: Windows, Linux (Ubuntu)
- Software: Microsoft Office Suite, Google Workspace, FreshDesk
- Networking Basics, File Systems, CLI, Troubleshooting
- Typing Speed: 130 WPM
- Customer Service & Support
Certification
- Microsoft Office Specialist: Word 2016
- Google IT Support Professional
- COMPTIA A+
- COMPTIA Security+
- COMPTIA Network+ (In Progress)
- Estimated Completion Date: August 2025
Timeline
Customer Service Associate
Publix
10.2021 - Current
Shift Lead Manager
GPS Hospitality
02.2020 - 08.2021
Bachelor of Science - Business Administration: Management
University of Tennessee