BAYLA (BAILEY) SMITH
Deerfield Beach,FL
Summary
Compassionate healthcare professional with over 10 years of experience in patient navigation, benefits coordination, and client advocacy. Deep knowledge of ACA and Medicare systems, mental health and addiction recovery resources, and trauma-informed care. Adept at building trusting relationships, helping individuals access affordable care, and supporting patients through complex medical, behavioral, and insurance challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Healthcare Benefits & Patient Support Consultant
AJM Employee Benefits LLC
10.2018 - Current
- Managed over 1,000 individual and group health accounts with a strong focus on client education and care access
- Guided clients through Medicare and ACA enrollment, eligibility, and subsidy qualification
- Helped individuals with mental health and substance use challenges maintain continuous coverage and understand treatment benefits
- Advocated for patients in resolving claims, documentation errors, and treatment authorizations
- Conducted one-on-one consultations to align health plans with chronic care, behavioral health, and family support needs
- Provided trauma-informed customer service and long-term support for vulnerable clients
- Partnered with providers and case managers to coordinate benefits for clients with complex health conditions
Medicare Sales Representative
Family First Insurance Advisors
04.2024 - 01.2025
- Supported older adults during Medicare enrollment periods; explained Part A, B, D, and supplemental options
- Delivered client-focused counseling with sensitivity to mental and physical health conditions
- Provided follow-up support to ensure proper provider access and medication coverage
- Maintained strong compliance and exceeded expectations in call quality and client retention
ACA Healthcare Advocate & Insurance Specialist
TrueCoverage LLC / Speridian Technologies
07.2023 - 03.2024
- Retained 95% of book of business through compassionate and personalized support
- Helped clients troubleshoot applications, upload medical documentation, and resolve coverage interruptions
- Assisted families facing domestic violence, trauma, and addiction in securing coverage for critical services
- Maintained 96%+ scores on CMS-audited calls and exceeded enrollment goals by 30%
- Provided mental health benefit education and helped ensure continuity of care
Education
Associate of Arts - Liberal Arts & Sciences
CUNY Kingsborough Community College
Brooklyn, NYSkills
- Patient Advocacy & Navigation
- Mental Health & Addiction Awareness
- Insurance Enrollment (ACA, Medicare)
- Trauma-Informed Communication
- Benefits Education
- HIPAA & Compliance
- Salesforce CRM
- Microsoft Office (Word, Outlook, Teams)
- Call Center Operations
- Dialer & Quoting Tools
- Portfolio & Account Management
- Written & Verbal Communication
- Marketplace Portal Navigation
Accomplishments
PUBLICATIONS & ADVOCACY
Author, Married to an Illusion: A Survivor's Guide to Identifying and Escaping Narcissistic Abuse (2023)
marriedtoanillusion.com
Podcast Host, The Never Give Up Show (Since 2021) thenevergiveupshow.com
IG: @thenevergiveupshow
Certifications And Licensure
- Mental Health Counseling, Support & First Aid, 2025
- Essentials of Patient Care Coordination, 2024
- Medicare Certification, Active
- ACA Certification, 10/31/24
- Health Insurance License 240, Active
- Certified in Family & Attachment Issues, Barriers to Recovery, 2019
Key Skills
Patient Advocacy & Navigation, Mental Health & Addiction Awareness, Insurance Enrollment (ACA, Medicare), Trauma-Informed Communication, Benefits Education, HIPAA & Compliance, Salesforce CRM, Microsoft Office (Word, Outlook, Teams), Call Center Operations, Dialer & Quoting Tools, Portfolio & Account Management, Written & Verbal Communication, Marketplace Portal Navigation
Publications And Advocacy
- Married to an Illusion: A Survivor's Guide to Identifying and Escaping Narcissistic Abuse, 2023, marriedtoanillusion.com
- The Never Give Up Show, 2021, thenevergiveupshow.com, IG:@thenevergiveupshow
Qualifications - Healthcare And Mental Health
- Certified in Mental Health Counseling, Support, and First Aid, 2025
- Essentials of Patient Care Coordination
- NAMI Family-to-Family Graduate (Mental Illness Education)
- Training in trauma recovery, addiction support, and domestic violence advocacy
- Understanding of HIPAA, CMS, Marketplace regulations, and compliance
- Deep experience guiding patients with co-occurring disorders through enrollment and care access
Certification
CERTIFICATIONS & LICENSURE
Mental Health Counseling, Support & First Aid – 2025
Essentials of Patient Care Coordination – 2024
Medicare Certification – Active
ACA Certification – Valid through 10/2024
Health Insurance License 240 – Active
Certified in Family & Attachment Issues, Barriers to Recovery – Since 2019
Human Rights Certification - May 2025
Timeline
Medicare Sales Representative
Family First Insurance Advisors
04.2024 - 01.2025
ACA Healthcare Advocate & Insurance Specialist
TrueCoverage LLC / Speridian Technologies
07.2023 - 03.2024
Healthcare Benefits & Patient Support Consultant
AJM Employee Benefits LLC
10.2018 - Current
Associate of Arts - Liberal Arts & Sciences
CUNY Kingsborough Community College
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