Bailey Stewart
Worthville,KY
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Brand Representative
Altar'd State
Lexington, KY
09.2023 - Current
- Organized merchandise according to company guidelines.
- Ensured displays were attractive, well-maintained and up-to-date.
- Assisted Visual Merchandiser in creating window displays and store layouts.
- Cultivated relationships with potential customers through direct marketing activities.
- Assisted customers with product selection and answered questions regarding features, benefits and use of products.
- Greeted customers upon entering the store and provided assistance when needed.
- Ensured that customers were aware of current sales, discounts and special offers.
Business Development Intern
Concentric
Greensboro, NC
06.2023 - Current
- Prospected potential customers by cold calling businesses and individuals to introduce products and services.
- Conducted research of prospective clients in order to identify decision makers and contact them directly.
- Performed data entry tasks into company database while communicating with customers over the phone.
- Assisted colleagues in developing strategies for reaching new markets as well as expanding existing ones.
- Worked closely with senior management team to ensure goals were met within set timeframe.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
Server
Our Best Restaurant
Smithfield, KY
01.2021 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Answered customers' questions, recommended items, and recorded order information.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
Cashier
Wendy's Fast Food
10.2020 - 01.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Learned duties for various positions and provided backup at key times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Arts - Business And Organizational Communication
University of Kentucky
Lexington, KY05.2024
Associate of Arts - Business
Jefferson Community And Technical College
Louisville, KY05.2022
Skills
- Operational Efficiency and Safety
- Specials Promotion
- Guest Satisfaction
- Courteous Phone Demeanor
- Suggestive Selling
- Performance Improvement
- Conflict and Complaint Resolution
- Service Prioritization
- Adaptable and Flexible
- Warm and Friendly
- Client Relationship Building
- Audience Targeting
Timeline
Brand Representative
Altar'd State
09.2023 - Current
Business Development Intern
Concentric
06.2023 - Current
Server
Our Best Restaurant
01.2021 - Current
Cashier
Wendy's Fast Food
10.2020 - 01.2021
Bachelor of Arts - Business And Organizational Communication
University of Kentucky
Associate of Arts - Business
Jefferson Community And Technical College
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