Experienced financial services professional with 7+ years in loan processing, audit compliance, and branch operations. Known for accuracy, problem solving, and clear communication while managing complex transactions and customer needs.
Overview
8
8
years of professional experience
Work History
Personal Finance Officer Sr.
Landmark Credit Union
Brookfield, Wisconsin
08.2024 - Current
Execute financial audits to ensure compliance and accuracy for branch operations.
Manage branch operations by opening and closing facilities as scheduled.
Educate customers on loan products and credit options to facilitate informed financial decisions.
Explain loan products, rates, and repayment terms to applicants.
Review credit reports, income records, and property documents.
Coordinate with underwriting, processing, and closing teams.
Collect supporting documents for underwriting and compliance review.
Complete daily PFO duties with accuracy and consistency.
Maintain accurate loan files and track application status.
Open personal and business checking, savings, certificates, IRA, and HSA accounts using bank systems.
Process deposits, withdrawals, transfers, loan payments, and other banking transactions.
Resolve account issues and explain policies with clear, professional communication.
Master multitasking to efficiently manage diverse responsibilities in high-pressure environments.
Identify customer needs and suggest suitable banking products and services.
Teller Supervisor
Landmark Credit Union
Brookfield, WI
10.2018 - 08.2024
Trained tellers on member service, cash handling, and transaction procedures to enhance overall service quality.
Monitored teller balances, vault activity, and cash drawer accuracy.
Resolved member issues through clear communication and courteous service.
Checked transactions for compliance with credit union policies and regulations.
Approved overrides, exceptions, and complex account transactions.
Supported branch staff with cross-sell conversations and member referral opportunities.
Provided daily guidance to teller staff on bank policies and procedures.
Coached and mentored team members; led team-building activities.