Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bailey Thake

O'Fallon,IL

Summary

Diligent Intake Specialist with solid background in managing client intake processes. Successfully streamlined intake procedures, enhancing efficiency and client satisfaction. Demonstrated strong organizational and communication skills, ensuring accurate data collection and effective client support.

Overview

6
6
years of professional experience

Work History

Intake Specialist

Land of Lincoln Legal Aid
03.2022 - Current
  • Achieved successful client intake by assessing eligibility according to Legal Services Corporation (LSC) guidelines. Documented essential demographic and financial information to support case development. Identified and addressed legal issues while providing effective referrals and expungement guidance. Maintained thorough case notes to enhance case management efficiency.
  • Conducted thorough reviews of daily online applications, establishing client communication to complete eligibility screenings and identify legal requirements.
  • Executed preparation of intake reports and correspondence, maintaining accuracy and facilitating clear communication of eligibility outcomes and follow-up actions.
  • Coordinated referral processes with local medical and community partners in Champaign County and surrounding areas to broaden access to services for underserved groups.

JusticeCorps Legal Fellow

AmeriCorps Program
08.2020 - 02.2022
  • Educated self-represented litigants on court processes and provided assistance with standardized legal forms to promote equitable access to legal resources.
  • Oversaw a team of 5 members and coordinated workflow coverage to enhance courthouse operations.
  • Achieved successful outcomes for tenants and landlords during COVID-19 eviction surge by providing assistance with legal filings. Contributed to the drafting of plenary orders of protection, enhancing client legal standing in court.
  • Organized and led monthly meetings to align digital outreach efforts and elevate justicecorps brand visibility on social media platforms.

LiveHelp Operator

Illinois Legal Aid Online
08.2020 - 08.2021
  • Provided support to individuals statewide in utilizing Illinois Legal Aid Online's website to find answers to legal questions.
  • Guided users in understanding and utilizing legal forms and self-help materials via Comm100 chat platform.
  • Coordinated outreach efforts to link individuals with pro bono services and essential resources provided by legal aid organizations and social service agencies in Illinois.

Education

Bachelor of Arts - International Studies

Knox College
Galesburg, IL
06-2020

Skills

  • Intake assessment
  • Client intake
  • Multi-line phone systems
  • Confidentiality
  • Microsoft office
  • Customer service
  • Follow-up skills
  • Records maintenance
  • Case management
  • Cross-cultural sensitivity

Languages

Spanish
Professional Working

Timeline

Intake Specialist

Land of Lincoln Legal Aid
03.2022 - Current

JusticeCorps Legal Fellow

AmeriCorps Program
08.2020 - 02.2022

LiveHelp Operator

Illinois Legal Aid Online
08.2020 - 08.2021

Bachelor of Arts - International Studies

Knox College