Bailey Thompson
Summary
Committed manager with 7 years of experience in the food service industry. Well-rounded leader with talent for supervising employees and managing efficient operations looking to transfer skills and knowledge into a life-long role in data analytics. Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data visualization to create meaningful insights.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Manager
Olive Garden
07.2023 - Current
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
General Manager
Olive Garden
04.2023 - 07.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training and schedules.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Emphasized impeccable culture of respect amongst employees and managers.
LBO Service Manager
Olive Garden
10.2020 - 04.2023
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Bachelor of Science - Business Management
Oklahoma State University
Stillwater, OK05.2020
Vocational Degree - Marketing
Tri-County Technology Center
Bartlesville, OK06.2016
Skills
- Team Development
- Operations Management
- Regulatory Compliance
- Schedule and Inventory Management
- Food Safety
- Tableau
- SQL
- R
- Microsoft Excel
- KPI Tracking
Certification
- Google – Data Analytics Professional Certificate
References
Colin Carmichael, Catering Client (Olive Garden) – Oklahoma State Soccer Coach, 405-612-4844, colin.carmichael@okstate.edu
Karmanda McCracken, Training Manager (Olive Garden) – Olive Garden Culinary Manager, 619-453-5764, Karmanda86@gmail.com
Danielle Salinas, General Manager (Red Lobster), 719-850-9956, daniellersalinas@outlook.com
Timeline
Service Manager
Olive Garden
07.2023 - Current
General Manager
Olive Garden
04.2023 - 07.2023
LBO Service Manager
Olive Garden
10.2020 - 04.2023
Bachelor of Science - Business Management
Oklahoma State University
Vocational Degree - Marketing
Tri-County Technology Center
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