Bailey Volk
Mooresville,NC
Summary
Customer Service Specialist with a proven track record in managing high volumes of inquiries and administrative tasks efficiently. Demonstrates expertise in effective communication, data entry, and appointment scheduling, significantly enhancing operational flow. Recognized for strong problem-solving abilities and time management skills that foster positive client and team interactions. Aiming to leverage these core competencies to further improve customer satisfaction in a dynamic environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Marketing Manager
PAINT Nail Bar
Huntersville, NC
07.2024 - Current
- Spearhead B2B and B2C marketing strategies, driving client engagement
- Execute grassroots marketing campaigns to foster community outreach
- Plan and organize events to enhance brand visibility
- Upload and manage marketing workflows using Monday.com
Digital Marketing Specialist
Advanced Additive Innovations
Mooresville, NC
07.2022 - Current
- Oversee and manage social media channels to boost brand presence
Customer Service Representative (CSR)
Toyota North Charlotte
Huntersville, NC
01.2024 - 07.2024
- Managed a multi-line phone system to schedule appointments and address client inquiries
- Processed cash transactions and assisted with vehicle-related questions
Cruise Specialist
Norwegian Cruise Line
Mooresville, NC
08.2022 - 01.2023
- Assisted clients with booking and modifying reservations
- Resolved escalated customer issues, ensuring satisfaction
- Supported colleagues with call handling and payments
Front Desk Receptionist
Massage Heights
Cedar Park, TX
12.2019 - 03.2022
- Scheduled appointments and managed therapist availability
- Promoted membership programs to increase revenue
- Provided a welcoming environment for clients
Assistant Manager
Massage Heights
Addison, TX
09.2020 - 01.2022
- Supported operational management, including staff training and problem resolution
Hostess
Freda's
Austin, TX
04.2018 - 06.2019
- Managed reservations and addressed customer inquiries professionally
- Delivered exceptional service, enhancing customer retention
Waitress
Friendly’s Ice Cream LLC
Lansing, NY
04.2015 - 07.2017
- Trained new staff and maintained high service standards
- Handled customer concerns, ensuring satisfaction
Education
Associate's Degree - Business Administration
Mitchell Community College
Mooresville, NC12.2024
High School Diploma -
Leander High School
Leander, TX07.2018
Skills
- Digital Marketing & Social Media Management
- Event Planning & Coordination
- Customer Service & Client Relations
- B2B and B2C Marketing
- Organizational & Time Management Skills
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Mondaycom Workflow Management
- Multitasking and Problem Solving
- Professional and Personable Demeanor
- Sales and Performance Improvement
Accomplishments
- Recognized for exceptional customer satisfaction at Massage Heights and Toyota North Charlotte
Certification
- Human Resource Management Certificate
- Management Certificate
- Marketing Certificate
Timeline
Marketing Manager
PAINT Nail Bar
07.2024 - Current
Customer Service Representative (CSR)
Toyota North Charlotte
01.2024 - 07.2024
Cruise Specialist
Norwegian Cruise Line
08.2022 - 01.2023
Digital Marketing Specialist
Advanced Additive Innovations
07.2022 - Current
Assistant Manager
Massage Heights
09.2020 - 01.2022
Front Desk Receptionist
Massage Heights
12.2019 - 03.2022
Hostess
Freda's
04.2018 - 06.2019
Waitress
Friendly’s Ice Cream LLC
04.2015 - 07.2017
- Human Resource Management Certificate
- Management Certificate
- Marketing Certificate
Associate's Degree - Business Administration
Mitchell Community College
High School Diploma -
Leander High School
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