Bailey Waitman
Paducah
Summary
Experienced in classroom management and student engagement strategies, with a focus on utilizing effective communication to foster a productive learning environment. Knowledgeable in curriculum development and instructional techniques tailored to diverse learning needs.
Background in customer service, emphasizing team collaboration and results-driven performance. Skilled in conflict resolution, effective communication, and managing customer relationships. Reliable and adaptable, consistently maintaining high standards while addressing changing needs.
Overview
7
7
years of professional experience
Work History
Substitute Teacher, K-12
Paducah Independent School District
08.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Supervised lunchroom and recess activities.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
HVAC Customer Service
P.B. Air HVAC
10.2017 - 12.2021
- Managed inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Reduced wait times by implementing effective call routing strategies.
Education
No Degree -
Vernon College
Vernon, TXHigh School Diploma -
Petrolia High School
Petrolia, TX05-2017
Skills
- Student engagement
- Positive reinforcement
- Multi-subject instruction
- Special needs support
- Customer service
- Adaptability and flexibility
- Relationship building
Timeline
Substitute Teacher, K-12
Paducah Independent School District
08.2022 - Current
HVAC Customer Service
P.B. Air HVAC
10.2017 - 12.2021
No Degree -
Vernon College
High School Diploma -
Petrolia High School
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