Bailey Williams
Outreach & Customer Service Specialist
Mishawaka,IN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of post-secondary education
8
8
years of professional experience
Work History
Outreach Coordinator
Humane Society Of St. Joseph County
Mishawaka, IN
11.2018 - Current
- Conducted community workshops to promote different programs and educate public on available services.
- Worked with senior case managers to coordinate team development activities and trainings.
- Developed monthly schedules and assignments for volunteer staff.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Scheduled outreach exhibitions and educated volunteers about animal handling, etc.
- Pursued growth targets through strong leadership, analysis, problem-solving, team building and coaching.
- Increased education and awareness of animal welfare through volunteer programs and public workshops.
- Created and implemented print and digital public awareness campaign to increase awareness of the shelter’s needs, adoptable animals, and more.
- Managed social media, organized virtual and in-person events, updated and modernized the shelter’s website, and more.
Sales Administrator
Sound Marketing East
Mishawaka, IN
07.2015 - 07.2019
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Collaborated with marketing department personnel to optimize strategic initiatives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Organized promotional events and interacted with community to increase sales volume.
- Processed purchase orders and provided quotes for large projects.
Sales Associate
Guitar Center
Mishawaka, IN
04.2015 - 07.2015
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Educated customers on promotions to enhance sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained organized, presentable merchandise to drive continuous sales.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new and potential customers.
Sales Associate
Old Navy
Mishawaka, IN
11.2014 - 04.2015
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Educated customers on promotions to enhance sales.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Customer Service Representative
Phoenix Personnel
Elkhart, IN
07.2013 - 01.2014
- Created qualification guidelines and requirements for individual positions, including systematic rating process to identify and measure appropriate candidates against established criteria.
- Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
- Performed urinalysis testing to discourage illegal drugs use in company.
- Interviewed, hired and mentored dozens of new personnel.
- Conducted background checks for applicants
- Matched applicants with the needs of our clients
- Often needed to find staffing at short notice for large-scale factories who had high turnover rates. Would sometimes need to recruit over 50 people in a single day for employers in need of staff.
Education
High School Diploma, Academic Honors -
Mishawaka High School
Mishawaka, IN 08.2009 - 06.2013
Bachelor Of General Studies - Business Administration
Indiana University South Bend
South Bend, IN 01.2015 - 05.2021
Skills
Customer service
Program development
Written and verbal communication
Self-motivated professional
Project Management
Good listening skills
MS Office
Verbal and written communication
Data management
Detail-oriented
Animal care
Good telephone etiquette
Training & Development
Social Media Management
Progress monitoring
Online marketing strategies
Online presence monitoring
Promotion tactics implementation
Interviewing skills
Organization and Time management
Multitasking abilities
Supervision
References
Gerry Schrader
Former Supervisor/Founder - Sound Marketing East
(574) 532-6555
Rosa Ritchie
Former Supervisor - Phoenix Personnel
(317) 518-1342
Ismail Eglimez
Former Supervisor - Quincy’s Café
(269) 240-4528
Joseph Caruso, MD
Family Friend - Schwartz/Wiekamp Medical Group
(574) 647-1916
Ryan Sergeant
Mentor, Former Teacher - Mishawaka High School
(574) 254-7300
Timeline
Outreach Coordinator
Humane Society Of St. Joseph County
11.2018 - Current
Sales Administrator
Sound Marketing East
07.2015 - 07.2019
Sales Associate
Guitar Center
04.2015 - 07.2015
Bachelor Of General Studies - Business Administration
Indiana University South Bend
01.2015 - 05.2021
Sales Associate
Old Navy
11.2014 - 04.2015
Customer Service Representative
Phoenix Personnel
07.2013 - 01.2014
High School Diploma, Academic Honors -
Mishawaka High School
08.2009 - 06.2013