Shakeisha Larry
Marianna,AR
Summary
Versatile Project Coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Outreach Coordinator
Summit Community Care
11.2021 - Current
- Identify and build rapport with children and families living with behavioral health issues
- Assist clients in assessing immediate basic needs and help access necessary social services through partner agencies
- Build relationships with impoverished families by participating in community activities and programs as well as meeting individually with clients
- Sustained excellence with services management and delivery, caring for families in need of vital resources
- Relationship building and collaboration with other community agencies, business leaders
- Responsible for supporting program and service(s) expansion that allows for sustained excellence and continually meets the needs of those the organization serves
- Support the development and management of service(s) workflows, timelines and service charters are developed and frequently updated
- Continuously Advocate for the best interests of the client within the context and boundaries of the program's provisions
- Work with community partners, businesses, churches and other service providers in the community to identify new & existing resources for children & families
- Provide information, referrals, linkages and advocacy to assist clients in accessing services & resources
- Respond to community requests for outreach and services
- Ensure communication related to their assigned services is timely and proactive
- Maintain the integrity and consistency of the programmatic structure and routines
- Participate in the development of new or expanding existing services
- Promote effective teamwork, cooperation, and communication among program staff and volunteers
- Conduct needs assessment & provide supportive services in a non-judgmental manner
- Attend collaborative meetings
Customer Service Representative (Remote)
Accenture
06.2021 - 11.2021
- Handles incoming calls or inquiries from prospective customers or clients
- Assists customers effectively by solving customer disputes
- Provides customer additional information or explains services
- Discusses products offered and ensures customer satisfaction
- Tactfully handles confrontational or stressful interactions with the public
- Completes supporting paperwork and data entry as required
- Accurately captures customer information
Care Coordinator
Summit Community Care
05.2019 - 11.2021
- Implemented care plans
- Coordinated patient care services
- Helped educate patients about their conditions
- Create Personal Centered Care Plans
Assistant Coordinator
St.Francis Developemental
05.2017 - 10.2017
- Implemented care plans
- Coordinated patient care services
- Helped educate patients about their conditions
- Designated patients work assignments
- Assist with all planning and functions of the day habilitation center
Licensed Health Insurance Agent/Customer Service Representative
United Health Care
08.2016 - 12.2016
- Customer service
- Answer inbound calls (high call volume)
- Answer provider and customer inquiries about benefits and claims
- Collect claim and premium payments
- Sale products and plans to consumers
Education
East Arkansas Community College
Forrest City, ARHigh School Diploma - Vocational
Lee High School
Marianna, AR05.2005
Skills
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- 10-Key
- Excel
- Documentation
- Organizational Skills
- Case Management
- Filing
- Customer Service
- Time Management
- Patient Care
- Office Experience
- Salesforce
- Office Management
- Phone Etiquette
- Data collection
- OneNote
- Excellent customer service skills
- Excellent oral and writing skills
- Customer Support
Certification
- AED Certification
- Property & Casualty License
- First Aid Certification
- CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Outreach Coordinator
Summit Community Care
11.2021 - Current
Customer Service Representative (Remote)
Accenture
06.2021 - 11.2021
Care Coordinator
Summit Community Care
05.2019 - 11.2021
Assistant Coordinator
St.Francis Developemental
05.2017 - 10.2017
Licensed Health Insurance Agent/Customer Service Representative
United Health Care
08.2016 - 12.2016
High School Diploma - Vocational
Lee High School
East Arkansas Community College
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