Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lorena De Jesus

Summary

Dedicated and bilingual professional with experience in community engagement, medical support, and customer service. Skilled at connecting individuals and families to resources, delivering workshops, and maintaining accurate program records. Adept at balancing multiple roles, from supporting patients in medical settings to coordinating outreach events and leading resume and interview preparation workshops. Recognized for strong communication, empathy, and organizational skills, with a proven ability to build trust and foster meaningful connections across diverse communities. Currently pursuing a Bachelor of Technology in Electrical Engineering Technology while applying transferable skills to support individuals, families, and community programs.

Overview

5
5
years of professional experience

Work History

Outreach Coordinator

Queens Community House
01.2025 - 10.2025
  • Conducted outreach at schools, health fairs, afterschool programs, businesses, and community events across Queens to connect families with services.
  • Facilitated walk-in hours at a community center, providing referrals, resume support, and assistance accessing food pantries, housing resources, and workforce programs.
  • Delivered presentations and created workshops, including Resume Writing, Cover Letter Development, and Interview Preparation.
  • Collected and tracked participant data through pre- and post-surveys, maintaining detailed records in Excel and program databases.
  • Drafted bi-monthly newsletters with monthly themes, designed promotional flyers, and managed participant contact lists.
  • Performed follow-up calls to update records, gather feedback, and ensure service connection.
  • Collaborated with councilmember offices and community partners to increase organizational visibility.
  • Reported daily outreach outcomes and ensured compliance with program standards.

Medical Assistant

Schulman Vein And Laser Center
01.2024 - Current
  • Collected and organized patient medical histories while maintaining HIPAA compliance.
  • Escorted patients to exam rooms and ensured comfort during procedures.
  • Assisted physician during injection treatments, preparing tools and supporting workflow.
  • Scheduled appointments, answered phone inquiries, and organized patient charts for accuracy.

Customer Service Cashier

Cafe Clementine
05.2023 - 01.2025
  • Delivered high-quality customer service in a fast-paced environment.
  • Processed orders and transactions with efficiency and accuracy.
  • Assisted with promotional activities and maintained a welcoming atmosphere.

Quick Service Food Server

Eataly NYC Downtown
04.2021 - 01.2023
  • Assisted customers with product knowledge, inquiries, and issue resolution.
  • Supported promotional events and tastings to enhance client engagement.
  • Maintained service standards in a high-volume retail and hospitality setting.

Education

Bachelor of Science - Electrical Engineering

New York City College of Technology
Brooklyn, NY
05-2026

Skills

  • HIPAA compliance
  • Event coordination
  • Database management
  • Microsoft Office
  • Adaptability
  • Public Speaking
  • Attention to detail
  • Multitasking

Languages

Spanish
Native or Bilingual

Timeline

Outreach Coordinator

Queens Community House
01.2025 - 10.2025

Medical Assistant

Schulman Vein And Laser Center
01.2024 - Current

Customer Service Cashier

Cafe Clementine
05.2023 - 01.2025

Quick Service Food Server

Eataly NYC Downtown
04.2021 - 01.2023

Bachelor of Science - Electrical Engineering

New York City College of Technology

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