Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Bailey Wishart

Burnsville,MN

Summary

Dependable employee, successful at providing fast, high-quality customer service to guests in most settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Goal-oriented and driven to meet them.

Overview

5
5
years of professional experience

Work History

Server

Houlihans Bar And Grill
09.2023 - 01.2024
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Answered customers' questions, recommended items, and recorded order information.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Service Advisor/Assistant Manager

Burnsville Toyota
05.2023 - 09.2023
  • Enhanced customer satisfaction by promptly addressing service issues and providing solutions.
  • Developed and maintained accurate records of programs and services.
  • Handled warranty claims for customers, resulting in efficient resolution of vehicle issues.
  • Collaborated with sales team members to provide comprehensive assistance during the post-purchase process for new vehicle owners.
  • Provided exceptional customer service, leading to an increase in repeat business and referrals.

Landscape/Handyman Helper

Self-employeed
06.2020 - 04.2023
  • Upheld a professional demeanor when interacting with clients leading to strong rapport building.
  • Operated variety of power tools and hand tools.
  • Helped clients identify cost-effective solutions for their repair needs while preserving long-term functionality and value.
  • Demonstrated adaptability in learning new skills on the job, increasing overall productivity within the team dynamic.
  • Supported customer relations by providing clear communication regarding project updates and estimated completion times.

Sales Associate

American Eagle Outfitters, Inc
11.2019 - 05.2020
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prepared merchandise for sales floor by pricing or tagging.

Assistant Manager

Dairy Queen Grill & Chill
09.2018 - 11.2019
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Education

BBA - Business Administration And Management

University of Minnesota - Twin Cities
Minneapolis, MN
05.2026

High School Diploma -

Burnsville High School
Burnsville, MN
06.2022

Skills

  • Cash Handling
  • Courteous Phone Demeanor
  • Team Leadership
  • Customer Service
  • Case Management
  • Sales expertise
  • Maintenance Scheduling
  • Documentation
  • Outgoing Personality
  • POS System Operation
  • Goal-Driven

Accomplishments

  • Collaborated with team of advisors and led the pack with 112 sold maintenance contracts out of 300 for team bonus
  • 3 Sport High School Varsity Athlete. Football Captain.
  • Documented and resolved warranty issues with customer which led to retention.
  • Led the team in labor/parts sales for 4 out of 6 months.

Languages

Spanish
Limited Working

Timeline

Server

Houlihans Bar And Grill
09.2023 - 01.2024

Service Advisor/Assistant Manager

Burnsville Toyota
05.2023 - 09.2023

Landscape/Handyman Helper

Self-employeed
06.2020 - 04.2023

Sales Associate

American Eagle Outfitters, Inc
11.2019 - 05.2020

Assistant Manager

Dairy Queen Grill & Chill
09.2018 - 11.2019

BBA - Business Administration And Management

University of Minnesota - Twin Cities

High School Diploma -

Burnsville High School

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Bailey Wishart