Tyler Richardson
West Palm Beach,FL
Summary
A highly-motivated leader with a strong work ethic, adaptability, and incredible passion for working with others.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Development Representative
Jamf
Eau Claire, WI
04.2024 - Current
- Use Salesforce, Linkedin Sales Nav, Zoominfo, Outreach, and other tools to target enterprise-level accounts
- Collaborate cross-functionally with engineers to ensure customer satisfaction
- 100% quota attainment
Apple Vision Pro Trainer - Retail
Apple
Boca Raton, FL
01.2024 - 04.2024
- Worked cross-functionally to orientate 200+ employees on Apple Vision Pro Customer Journey.
- Provided feedback on employee understanding based on observed results during training sessions.
- Encouraged communication among team by facilitating conversations around Apple Vision Pro.
User Study Coordinator CE - Apple Vision Pro
Apple
Cupertino, CA
06.2023 - 12.2024
- Created dashboards to track throughput to communicate end-counts to researchers.
- Managed participant recruitment and monitored participation statistic with a goal of 5000.
- Reviewed dashboards to test various recruiting and scheduling methods to ensure efficiency within projects.
Lead - Retail
Apple
Boca Raton, FL
08.2022 - 04.2024
- Presented a business plan to increase accessory sales in store which led to a 10% increase and achieved #1 on iPhone Focus Report for the quarter.
- Led cross-functional Product Zone & Genius Bar promoting high customer satisfaction.
- Facilitated store opening and closing procedures.
Pro - Retail
Apple
Boca Raton, FL
07.2022 - 08.2023
- Reviewed Dashboards for KPI's about employee to improve knowledge and selling abilities through coaching.
- Facilitated trainings to translate complex information to team members of varying levels of technical knowledge.
- Provided technical assistance when needed during complex interactions to ensure customer satisfaction.
Technology & Merchandising Pro - Retail
Apple
West Palm Beach, FL
01.2020 - 07.2021
- Prioritized IT tickets through IS&T based on severity and potential business disruptions.
- Created cross-functional "Visuals" team to support task and delegate work.
- Led numerous visual resets for new products and updates within the store.
Specialist - Retail
Apple
West Palm Beach, FL
09.2018 - 01.2020
- Sold various products and educated customers on proper application or usage.
Skills
- Fosters Trust
- Action Oriented
- Sales Skills
- Decision Quality
- Interpersonal Savvy
- Drive What Matters
Certification
- High Impact Presentations, Dale Carnegie - 2022
- Scrum Master, Learn Quest - 2023
Timeline
Sales Development Representative
Jamf
04.2024 - Current
Apple Vision Pro Trainer - Retail
Apple
01.2024 - 04.2024
User Study Coordinator CE - Apple Vision Pro
Apple
06.2023 - 12.2024
Lead - Retail
Apple
08.2022 - 04.2024
Pro - Retail
Apple
07.2022 - 08.2023
Technology & Merchandising Pro - Retail
Apple
01.2020 - 07.2021
Specialist - Retail
Apple
09.2018 - 01.2020
- High Impact Presentations, Dale Carnegie - 2022
- Scrum Master, Learn Quest - 2023