Baili Ram
Tampa,FL
Summary
Customer-focused and detail-oriented professional with over 8 years of experience in providing exceptional service in healthcare and service-oriented environments. Adept at resolving complex customer inquiries and ensuring customer satisfaction while maintaining a calm, empathetic approach. Strong understanding of healthcare terminology, insurance processes, Electronic Health Records, and HIPAA compliance. Proven ability to troubleshoot issues, communicate effectively, and build lasting relationships with clients and colleagues. Passionate about delivering high-quality, efficient support to improve healthcare experiences and outcomes for individuals. Ready to contribute to Optum's mission to enhance customer care and support.
Overview
12
12
years of professional experience
Work History
Chief Quality Documentation Specialist
Microsoft/Cognizant/Nuance Communications Inc.
11.2019 - Current
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Worked with Artificial Intelligence to create accurate and thorough medical documentation.
- Received dictation and created high-quality documents to upload into the EHR.
- Retrieved physician correspondence from dictation service and made edits when necessary.
- Evaluated charts, documents and orders, and made timely corrections.
- Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures.
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Communicated effectively with team members as well as physicians regarding important patient health information while adhering to HIPAA compliance.
Line and Prep Cook
Gulf Drive Cafe And The Kokonut Hut
03.2019 - 02.2020
- Cook and prepare food according to restaurant recipes and guidelines
- Modify standard recipes to account for ingredient issues or customer requests, including allergen concerns
- Sanitize food preparation areas, grills and equipment to avoid cross-contamination from raw items
- Set up and performed initial prep work for food items such as soups, sauces and salads
- Maintain consistent quality and high accuracy when preparing identical dishes every day
- Operate all kitchen equipment safely to avoid injuries
Food Specialist/Cook
La Petite Academy
08.2018 - 02.2019
- Restock supplies, rotate older items, and organize materials according to needs and compliance requirements
- Create hearty and nutritional meal plans according to strict guidelines
- Prepare batches of food for 120 children and staff
- Work alongside children of all ages as a teacher assistant
- Monitor food safety and always handled components and finished dishes per standards
- Keep work surfaces and utensils clean, organized and sterilized
- Prepare and maintain inventory records
- Lift and maneuver boxes weighing up to 50 pounds
Line and Prep Cook
Melange
06.2018 - 09.2018
- Prepare food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cook and serve food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies
- Maintain smooth and timely operations in preparation and delivery of meals
- Recommended menu items for new dish development, holidays, special events and promotions
- Ensure personnel safety, kitchen sanitation and proper food handling or storage
- Practice safe food handling procedures at all times
- Instruct and train new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues
Dietary Aide
Brookdale Senior Living Facility
04.2018 - 07.2018
- Educate residents about therapeutic nutrition, sanitation, food prep and presentation
- Assist in the preparation and delivery of food to residents
- Monitor quality control procedures to guarantee the preparation and delivery of healthy menu choices
- Coordinate with nursing staff to ensure patients are being fed the proper food according to their dietary needs
- Assist in the maintenance and sanitation of the kitchen facilities
Online Freelance Writer
Livestrong Fitness
02.2013 - 03.2013
- Researched and updated all required materials needed to write a successful article relating to health and wellness.
Education
Manatee High School
Bradenton, FLNo Degree - Software Engineering
University of South Florida
Tampa, FL12.2023
Bachelor of Science - Nutrition Sciences
Kaplan University
Davenport05.2014
High School Diploma -
Manatee High School
Bradenton04.2010
Certification - Certified First Responder
Manatee High School
Bradenton, FL04.2010
Skills
- System Documentation
- Organization
- Corporate Procedures
- Communication
- Adaptability
- Typing
- Writing
- Self Management
- Teamwork
- Prioritizing
- Multitasking
- Great Attention to Detail
- EHR experience
Timeline
Chief Quality Documentation Specialist
Microsoft/Cognizant/Nuance Communications Inc.
11.2019 - Current
Line and Prep Cook
Gulf Drive Cafe And The Kokonut Hut
03.2019 - 02.2020
Food Specialist/Cook
La Petite Academy
08.2018 - 02.2019
Line and Prep Cook
Melange
06.2018 - 09.2018
Dietary Aide
Brookdale Senior Living Facility
04.2018 - 07.2018
Online Freelance Writer
Livestrong Fitness
02.2013 - 03.2013
Manatee High School
No Degree - Software Engineering
University of South Florida
Bachelor of Science - Nutrition Sciences
Kaplan University
High School Diploma -
Manatee High School
Certification - Certified First Responder
Manatee High School
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