CARLIYA JEFFERSON
Baldwin,FL
Summary
I am an experienced professional looking to leverage my expertise at an organization that has a reputation for creating relationships that are progressive and customer centric. I have 7+ years of demonstrated proficiencies in healthcare, customer service, technical support, and office management. I am accustomed to interfacing with diverse teams as I place an emphasis on partnership. cultivation. I am able to “think outside the box” and able to strategically organize to manage multiple, competing priorities. Additionally, I have a keen ability listen to extract information for documenting. and dive into the details to get desired data while exceeding quality metrics. My ability to work. effectively independently and within a collaborative team environment is unmatched. Furthermore, I have the ability to be high-performing in both remote and in-office settings.
Overview
6
6
years of professional experience
Work History
Quality Documentation Specialist
Nuance Communications Inc.
06.2022 - Current
- Provided documentation coverage for a set of healthcare providers, involving listening to audio recordings of patient clinic visits, and leveraging technology to summarize medical facts in professional clinical reports
- (i.e., history of present illness, physical exam, results, assessment & plan)
- Achieve proficiency in navigating electronic health records (EHRs) and enter clinical reports and data
- Directly into customer EHRs, adhering to specific clinic guidelines and workflows.
Custodian
Baker County Board of Public Instrument Baker
05.2017 - 07.2023
- Cleaning assignments included but are not limited to cleaning and waxing floors, stairs, windows, restrooms, doors, and fixtures, setting up for special events, removing trash and recyclables
- Maintains storage areas and cleaning equipment, materials and supplies in a safe and orderly manner to ensure the safety of staff and the public
- Keeps call log, passes along information to supervisors, or direct supervisors and other team members to assist with certain tasks
- Cleans and sterilizes dishes, kitchen utensils, equipment, and facilities, mixed water and detergents or acids in containers to prepare cleaning solutions, according to specifications
- Follows procedures for use of chemical cleaners according to OSHA standards in regard to blood borne pathogens
- Assisted with training of new staff in work methods and procedures.
Certified Nursing Assistant
Reception And Medical Center
09.2019 - 09.2022
- Assess patients upon entry to determine healthcare needs, modify treatment plans in compliance with changes in clients’ status
- Helps patients tend to personal care, activities of daily living, ambulation, and transfers/transport
- Reports findings or changes in physical, mental, and emotional conditions to nursing staff
- Completes daily documentation of all agencies required material and incident reports in accordance with policy and procedures
- Performs and documents vital signs, measures and records intake and output, weigh, specimen collections, etc
- Transfer patients utilizing proper body mechanics and safe patient handling techniques
- Assists in preparing unit, patient rooms, and patient beds for receiving patient admissions
- Maintains bed and room in a clean, neat, safe, and comfortable manner
- Promptly and appropriately responds to patient and family calls and requests
- Trains new employees and maintains effective communication with other healthcare employees
- Followed directions of licensed nurses to administer medications and treatments.
Education
High School Diploma -
Baker County High School
Glen Saint Mary, FL05.2018
Skills
- Quality Management Systems
- Standard Operating Procedures Understanding
- Microsoft Dynamics
- Impact Assessment
- User Support
- Investigation Documentation
- Inspection Coordination
- Quality Production
- System Documentation
- Customer Service Standards
- Internal Audits
- Medical Terminology
- Customer Accounts Management
- Performance Review
- Quality Assurance Requirements
- Active Listening
- Critical Thinking
- Customer Service
- Patient Data Management Systems
Timeline
Quality Documentation Specialist
Nuance Communications Inc.
06.2022 - Current
Certified Nursing Assistant
Reception And Medical Center
09.2019 - 09.2022
Custodian
Baker County Board of Public Instrument Baker
05.2017 - 07.2023
High School Diploma -
Baker County High School
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