Baillie Lopez

Work History

Amazon

09.2022 - Current

Walmart

04.2021 - 09.2022

Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
Approached every question or concern with calm and level-headed approach.
Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
Collaborated with team members to ensure seamless store operations during busy periods.
Helped customers complete purchases, locate items, and join reward programs.
Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
Processed credit card, EBT, and gift certificate payments with electronic computer system.
Maintained organized and orderly front end and removed carts, baskets, and debris.
Organized items on shelves to help customers locate products easily and quickly.
Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
Enhanced customer satisfaction by providing efficient and friendly service during checkout.
Trained new cashiers in POS system usage and customer service best practices, enhancing team efficiency.

Walmart

08.2018 - 04.2021

Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
Provided helpful information to customers regarding fuel types, pricing, vehicle compatibility issues, or station policies as needed.
Streamlined payment processes through the use of cash registers, card readers, and mobile payment systems for fast transactions.
Minimized wait times for customers by promptly attending to vehicles at all available pumps during busy periods.
Enhanced safety measures by routinely inspecting equipment and reporting any malfunctions or potential hazards to management.
Supported positive team dynamics among coworkers through effective communication strategies and problem-solving efforts when conflicts arose.
Collaborated with fellow attendants to ensure smooth shift transitions and continuous coverage of station responsibilities.
Participated in ongoing training programs for safety regulations, equipment updates, or company initiatives as required.
Handled emergency situations calmly and efficiently by following established protocols for spill containment or fire suppression procedures.
Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.