Baily Craig
Lakeland Regional Health
Lakeland
5
years of professional experience
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Experience with caring for freshly postpartum mothers and newborns. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Work History
Patient Care Technician
1 Year- Monitored patient vital signs and reported changes to nursing staff.
- Assisted patients with daily activities, enhancing comfort and mobility.
- Maintained cleanliness and organization of patient care areas in compliance with health standards.
- Documented patient information accurately in electronic health records for seamless care coordination.
- Trained new staff on protocols and procedures, fostering a culture of safety and efficiency.
- Implemented best practices for infection control, contributing to a safer healthcare environment.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Shift Supervisor
1 Year 11 Months- Supervised daily operations and verified compliance with quality and service standards.
- Trained and mentored team members on product knowledge and customer service excellence.
- Resolved customer concerns promptly, maintaining high satisfaction ratings in service interactions.
- Ensured adherence to health and safety protocols, promoting a safe work environment for all employees.
- Conducted regular performance evaluations, providing constructive feedback to enhance team skills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Key Holder Supervisor
1 Year 8 Months- Supervised daily operations to ensure optimal customer service and product quality.
- Trained and developed team members on smoothie preparation and customer engagement techniques.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented opening and closing procedures, enhancing store efficiency and security protocols.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and a knowledgeable attitude.
Education
High School Diploma
Associate of Science - Nursing
Skills
Vital signs monitoring
Patient observation
Blood glucose testing
Basic life support
CPR certification
Patient safety protocols
Infection control standards
Activities of daily living
ADL support
Team collaboration
Compassionate care
Timeline
Patient Care Technician
Lakeland Regional Health
08.2025 - CurrentRead More
Shift Supervisor
Starbucks
06.2023 - 05.2025Read More
Key Holder Supervisor
Smoothie King
10.2021 - 06.2023Read More
Galen College of Nursing
Associate of Science from Nursing
Read More
Polk State College
High School Diploma
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