Baily Perez
Plantation,FL
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Motivational Supervisor with 2 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record of development and implementation of practical continuous improvement processes. Skilled in performance and schedule management.
Overview
2
2
years of professional experience
Work History
Supervisor
Pieology Pizzeria
Plantation, FL
06.2020 - 05.2022
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Coached staff members to develop long-term career goals.
- Responded to customer questions regarding products, prices and availability.
- Reviewed completed work to verify consistency, quality and conformance.
Hostess
Quaterdeck
Davie, FL
07.2021 - 10.2021
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
Physical Therapy (Pre-Physical Therapy)
Florida Atlantic University
Boca Raton, FL07.2026
High School Diploma -
South Plantation High School
Plantation, FL06.2022
Skills
- Goal-oriented
- Processes and procedures
- Content management expertise
- Program evaluation
- Experience in leadership
- Improvement plan knowledge
- Friendly, positive attitude
- Flexible schedule
- Good work ethic
- Multitasking
Timeline
Hostess
Quaterdeck
07.2021 - 10.2021
Supervisor
Pieology Pizzeria
06.2020 - 05.2022
Physical Therapy (Pre-Physical Therapy)
Florida Atlantic University
High School Diploma -
South Plantation High School
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