Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BAIYEWUNMI OWOLABI

Broadband Technician
Queens,NY

Summary

An experienced customer-oriented individual with 14 years’ experience, having a strong work ethic, ability to escalate issues appropriately, and apt for learning. Interested in the Technical Customer Service position in a fast-paced environment where a high technical aptitude for assimilating new technology and technical concepts, plus advanced computer skills will be utilized to offer superior customer experience towards the achievement of wholistic organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Broadband Technician

Charter Spectrum
Queens, NY
09.2022 - Current
  • Install and maintained coaxial cable for residential and commercial customer
  • Performed. testing and troubleshooting of cable installations, utilizing specialization equipment and software
  • Install and configure residential/ small business networking equipment( Modems,Routers, Wireless Accesspoint and networking cabling)
  • Install, troubleshoot and maintain residential/small business broadband products
  • Provided customer with safety briefing regarding cable networking service precautions and product specification
  • Provide exceptional customer service, achieving a 100% satisfaction rating.
  • Provide support and assistance to team members end users.

Technical Support Engineer

GEOS INTERTIONAL CONSULTING NIGERIA LIMITED
, LAGOS
02.2013 - 09.2018
  • Deployment and Management of Microsoft 365 Apps for Enterprise using Office Deployment Tool (ODT), Group Policy Object (GPO), SCCM, and others
  • Microsoft 365 Apps for Enterprise Activation (Device Based Activation, Shared Computer Activation, and User-Based Activation) Including advance troubleshooting
  • Configuration of Office Cloud Policy and Services (OCPS)
  • Microsoft Office 365 Online Application (Word, Excel, PowerPoint, and Outlook)
  • Microsoft Forms, OneNote, and Sway
  • Providing technical support to customers by troubleshooting, diagnosing, and resolving a wide variety of problems in Microsoft 365 Office products and services
  • Role Management, Access Management, Permission Management in M365 Admin center, Exchange Admin, SharePoint Admin, etc
  • Escalated support tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket
  • Collaborate with domain experts (SMEs) and escalation managers when additional support is needed
  • Documenting technical work and research to help team members, improve the product, and improve the support experience
  • Maintaining a proactive approach to customer happiness, identifying customer satisfaction concerns, and managing customer expectations.

Database administration

Diamond Bank PLC
03.2011 - 01.2013
  • Worked closely with Oracle Advanced Customer Support to deliver optimum services levels to the business
  • Deployed application fixes/new packages & procedures on production databases
  • Worked closely with the system administration team to ensure proper functioning storage and operating system platforms
  • Managed over 50 Oracle and SQL Server Databases for Business Applications including SMS Alert, Human Resources Management, Microsoft CRM, Internet/Mobile Banking and Risk Management, etc
  • Developed scripts and procedures for Business Reports and Data Migrations.

Education

CERTIFICTAE -

West African Examanition Council
Lagos Nigeria

GCE - undefined

TRAININGS & CERTIFICATIONS Cisco Certified Network Associate (CCNA) MICROSOFT CERTIFIED SYSTEM ENGINEER (MCSE) - undefined

Skills

undefined

Certification

CCNA

Timeline

Broadband Technician

Charter Spectrum
09.2022 - Current

Technical Support Engineer

GEOS INTERTIONAL CONSULTING NIGERIA LIMITED
02.2013 - 09.2018

Database administration

Diamond Bank PLC
03.2011 - 01.2013

CERTIFICTAE -

West African Examanition Council

GCE - undefined

TRAININGS & CERTIFICATIONS Cisco Certified Network Associate (CCNA) MICROSOFT CERTIFIED SYSTEM ENGINEER (MCSE) - undefined

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BAIYEWUNMI OWOLABIBroadband Technician