Summary
Overview
Work History
Education
Skills
Accomplishments
Award of Joy at Starbucks
Timeline
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Bajanae Lance

Newark,NJ

Summary

Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
05.2023 - Current
  • Preparing and serving over 100+ drinks to customers using various preparation techniques and equipment.
  • Ensuring customer satisfaction by catering to guests’ needs
  • Maintaining the mission under high volume pressure inspiring one person, one cup, one neighborhood at a time.
  • Consistently reduced customer wait time by 20% be recognizing station overflow.
  • Maintained a 98% accuracy rate on custom drink orders during peak hours.
  • Resolved customer concerns and issues in less then 5 minutes

Customer Representative

United Breast Cancer Foundation
06.2022 - 10.2022
  • Delivered the organization's mission and pitch to 80+ people per day to collect donations for the foundation.
  • Assisted 50 families per day that needed financial assistance in medical payments and personal finances.
  • Managed community programs for the youth to participate in programs that served as a support system for their well-being.

Customer Representative

Saks Fifth Avenue
09.2021 - 07.2022
  • Successfully handled visual merchandising sale opportunities and increased store productivity.
  • Led recruitment efforts and training of new employees.
  • Provided assistance to customers in store and over the phone.
  • Managed approximately 30 incoming calls per day.

Temperature Screener

Saint Barnabas Hospital
02.2021 - 08.2021
  • Welcomed everyone who enters the facility.
  • Checked temperature to maintain safety for everyone.
  • Directed guest to their desired destination.
  • Handled check-in for over 75 patients per day with a 98% satisfaction.
  • Reduced average patient wait times by 15 minutes through optimized scheduling.
  • Managed patient records for a department seeing over 500+ patients weekly.

Education

High School Diploma -

People’s Preparatory Charter School
321 Bergen St, Newark, NJ 07103
06.2019

English Language And Literature

Caldwell University
Bloomfield, NJ
06.2020

Skills

  • Proficient in Secretarial duties (Scanning, Faxing, Emailing, Copying, Etc)
  • Proficient in social media platforms (Facebook, Twitter, Instagram, Snapchat)
  • Communicating verbally and non-verbally
  • Initiative and problem-solving abilities
  • Leadership qualities especially when in groups or even individual projects
  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Excellent memory
  • Coffee expertise
  • Coffee machinery
  • Menu memorization
  • Food preparation
  • Latte art
  • Sales expertise
  • Tea expertise
  • Coffee brewing
  • Espresso machine operations
  • Customer service
  • Positive and professional
  • Teamwork and collaboration
  • Flexible schedule
  • Food serving and preparation
  • Coffee and tea preparation

Accomplishments


Successfully supervised and engaged children from Pre-K to 2nd grade during summer camp activities, including field trips, breakfast routines, and extracurricular programs. Demonstrated early leadership, responsibility, and strong communication skills in a fast-paced, child-focused environment.


Award of Joy at Starbucks

Even though everyone has obstacles my manager awarded me joy because I showed up cheerful and enthusiastic no matter the struggles. 

Timeline

Barista

Starbucks
05.2023 - Current

Customer Representative

United Breast Cancer Foundation
06.2022 - 10.2022

Customer Representative

Saks Fifth Avenue
09.2021 - 07.2022

Temperature Screener

Saint Barnabas Hospital
02.2021 - 08.2021

High School Diploma -

People’s Preparatory Charter School

English Language And Literature

Caldwell University

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