Bakary Traore
Brooklyn,NY
Summary
Enthusiastic team player and detail-oriented customer service expert, with excellent inter personal skills. Can locate problems and effectively propose solutions. Motivated to exceed sale goals and to increase satisfaction for customers and promote loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service
Rustik Tavern
New York, NY
04.2023 - Current
- Assisted in training new servers.
- Recorded meal selections and transactions in microsystem or POS terminal to deliver prompt service.
- Worked with cross-functional teams to achieve goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Account Specialist
World Finance Loan and Tax
Madison, WI
02.2021 - 09.2022
- Listened to customer needs to identify and recommend best products and services.
- completed enrollments and conversion mailings.
- Collected debt by making an average of 150 calls a day.
- Produced loans/sales documents, finalized loans/sales and filed records .
- Generated monthly reports detailing account activity such as new opened or closed accounts, and delinquent payments.
- Handled spirited customer conversations and alleviated disputes using appropriate communication skills and conflict resolution techniques.
- Processed payments for customers.
Co-Owner/Operator
MobiWash kings
Madison, WI
07.2019 - 03.2021
- Collaborated with other co-owners on strategic decisions related to the company's growth plan.
- Negotiated contracts with vendors and suppliers to secure the best terms possible.
- Recruited, trained, evaluated, and supervised staff members across multiple departments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Security Officer
JBM Patrol & Protection
Madison, WI
05.2019 - 11.2020
- Enforced access control measures in accordance with established procedures.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Documented security-related situations and submitted in-depth reports to superiors.
Hospitality
The Edgewater
Madison, WI
02.2018 - 04.2019
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
- Identified issues and established facts to produce practical decisions and solutions for guests.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
Education
Some College (No Degree) - Geological Engineering
Madison Area Technical College
Skills
- Customer service
- Hospitality
- Security
- Microsoft office
- Loan & Tax Experience
- Marketing & Sales
- Account Management
- Scheduling
- Transportation
- Languages
- Product Sales
- Computer Proficiency
Languages
- French - Fluent
- English - Fluent
Timeline
Customer Service
Rustik Tavern
04.2023 - Current
Account Specialist
World Finance Loan and Tax
02.2021 - 09.2022
Co-Owner/Operator
MobiWash kings
07.2019 - 03.2021
Security Officer
JBM Patrol & Protection
05.2019 - 11.2020
Hospitality
The Edgewater
02.2018 - 04.2019
Some College (No Degree) - Geological Engineering
Madison Area Technical College