Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Balam Carrillo
Open To Work

Balam Carrillo

Operations Manager
El Paso,TX

Work Preference

Desired Job Title

Senior Operation Manager - Sergeant MajorDepartment superintendent - First SergeantOperations Manager -Platoon SergeantTechnical Trainer- Senior Instructor/WriterSmall Unit Supervisor- Squad Leader

Work Type

Full TimeContract Work

Location Preference

On-SiteHybrid
Location: El Paso, TX, USLacey, WA
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Summary

Led daily operations and strategic planning for an organization with over 3000 personnel, achieving measurable results in a fast-paced environment. Provided tactical and technical support to five subordinate organizations, enhancing post-mobilization training execution for Army National Guard, Reserve, and joint services. Ensured accountability and professional development for 38 operations officers, 64 team leaders, and 15 Department of the Army civilians. Results-driven Senior Operations Manager with expertise in leadership, strategic planning, and team development. Proven track record in enhancing workflow efficiency and implementing quality assurance protocols.

Overview

23
23
years of professional experience

Work History

Senior Operation Manager - Sergeant Major

US Army
Fort Bliss, Texas
11.2020 - 08.2026
  • Established short- and long-term company goals, policies, and procedures while monitoring progress.
  • Supervised and coached operations managers to enhance team performance.
  • Motivated team members by devising strategies that improved workflow efficiency.
  • Delegated tasks to staff while setting clear priorities and objectives.
  • Provided strategic recommendations to supervisors on new or modified company practices.

Department superintendent - First Sergeant

US Army
Fort Jackson, SC
05.2018 - 10.2020
  • Led a 100-member department, coordinating workflow across 12 teams and delivering weekly status reports to senior leadership.
  • Established and enforced work standards and procedures to enhance team performance and safety.
  • Implemented onsite safety protocols and trained team members on prevention measures.
  • Delegated duties to employees based on skillset to optimize productivity.
  • Evaluated and recommended new procedures to refine existing programs.
  • Maintained detailed progress records to meet strict deadlines and adjust plans accordingly.
  • Reported project progress, site problems, and labor status to supervisors for informed decision-making.

Operations Manager -Platoon Sergeant

US Army
Vilseck, Germany
10.2014 - 04.2018
  • Directed a team of over 40 staff to develop and deliver training programs for more than 200 employees annually.
  • Maintained operational readiness and compliance through effective personnel management.
  • Produced standard operating procedures to document workplace processes and enhance productivity.
  • Presented performance and productivity reports to supervisors for strategic decision-making.
  • Fostered strong operational teams to fulfill process and production requirements effectively.
  • Managed scheduling, training, and inventory control to ensure seamless operations.
  • Engaged stakeholders through cross-functional communication to align objectives.
  • Led leadership development initiatives focused on organizational growth and skill assessment.

Technical Trainer- Senior Instructor/Writer

US Army
Fort Sill, Oklahoma
09.2010 - 08.2014
  • Executed rappelling operations for vertical work safety and climbing rope access.
  • Developed load-bearing systems for structural anchoring and rigging.
  • Applied cable tying techniques for securing loads and managing equipment.
  • Conducted equipment safety checks to ensure compliance with regulations.
  • Coordinated aircraft handling and flight operations for rescue missions.
  • Performed safety compliance checks to identify hazards among personnel.
  • Established standard operating procedures to maintain compliance protocols.
  • Instructed on equipment operation skills and organized routine inspections to mitigate risks.

Small Unit Supervisor- Squad Leader

US Army
Fort Wainwright, Alaska
11.2003 - 07.2010
  • Managed operations for a small team of 12 personnel in combat and peacetime missions.
  • Led daily training, ensuring safety protocols and equipment readiness.
  • Conducted post-operation reviews to enhance team performance.
  • Oversaw discipline, welfare, and professional development of all personnel.
  • Coordinated with adjacent teams for successful joint operations.
  • Maintained compliance with safety and operational standards at all times.
  • Facilitated maintenance and repair of equipment to optimize operational efficiency.
  • Utilized active listening and effective communication to resolve personnel issues.

Education

EKG Technician Certification - Medical Anatomy

MedCertify
Louisville, KY
07-2026

Skills

  • Bilingual in Spanish and English
  • Microsoft Office proficiency
  • Leadership and supervision
  • Training and development
  • Operations planning
  • Team building
  • Quality assurance

Accomplishments

  • Awarded Army Commendation Medal for leading a 12-member team through a high-tempo combat deployment, achieving 100% mission success with zero safety incidents.
  • 8 Good Conduct Medal – Acknowledged for exemplary service and discipline over 26 consecutive years
  • Army Achievement Medal (AAM) – Recognized for implementing a training program that improved weapons qualification scores by 30% across the unit.
  • Received Meritorious Service Medal for developing an organization casualty evacuation plan that reduced transportation delays and saved lives.

Timeline

Senior Operation Manager - Sergeant Major

US Army
11.2020 - 08.2026

Department superintendent - First Sergeant

US Army
05.2018 - 10.2020

Operations Manager -Platoon Sergeant

US Army
10.2014 - 04.2018

Technical Trainer- Senior Instructor/Writer

US Army
09.2010 - 08.2014

Small Unit Supervisor- Squad Leader

US Army
11.2003 - 07.2010

EKG Technician Certification - Medical Anatomy

MedCertify

Similar Profiles

CREATE PROFILE
Balam CarrilloOperations Manager