Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Juan Tavarez

Juan Tavarez

Newark,NJ

Summary

To join a challenging company that offers a professional opportunity for growth and advancement Professional Warehouse Manager offering 5 years of expertise in supervising and training 30 plus employees working in large warehouses. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand and sales forecasting.

Overview

18
18
years of professional experience

Work History

Quality Control Specialist and Assisting Manager

Gradus Group LLC.
01.2021 - Current
  • Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
  • Inspected finished goods to verify conformance with customer specifications and company quality standards.
  • Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.
  • Minimized down time 90% by reducing production rework and recalls.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

DJI

Gradus Group LLC.
01.2018 - 12.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Repairing Drones, Inventory, and Customer Services.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and, company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Evaluation Specialist

Gradus Group LLC.
12.2015 - 12.2017
  • Optimized database management systems for better tracking, analysis, and reporting of evaluation data.
  • Enhanced program effectiveness by conducting thorough evaluations and providing insightful feedback.
  • Facilitated training sessions for team members on best practices in program evaluation methodologies.
  • Promoted transparency by regularly sharing progress updates on ongoing evaluations with all relevant parties.
  • Check return merchandise and repairs Video, Picture and lightning equipment.

Security Officer

Catholic Charities Services
09.2012 - 12.2014
  • Security Police Report Logging, Answering Phones, Checking Identification, Light to heavy foot patrol
  • Reported suspicious activities and persons to law enforcement.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Foreman

Ned Stevens
10.2009 - 08.2012
  • Providing estimates for customers as well as providing solutions, Supervised 1-10 co-workers on random jobs, Power washing and cleaning out gutters and drains

Ticketing Manager

Shalom International
09.2006 - 04.2009
  • Manage time sensitive ticketing for over 40 accounts Microsoft Office, UPS Worlship, Bi-lingual In charge of creating barcode & price labels Supervisor of return merchandise, Fork truck certified, Heavy correspondence via Microsoft Outlook between overseas vendors, sales reps, & customers Ordering supplies, and inventory control
  • Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
  • Arranged staffing hours for daytime and event shifts to accommodate event needs.
  • Evaluated processes to create efficiencies with staff, resources and processes.
  • Fostered excellent working relations with concert promoters, other internal departments and high-profile clients, regularly planning and coordinating large events.
  • Managed team schedules, allocating resources effectively to cover peak periods and special events.
  • Analyzed sales data to identify trends, making informed decisions on pricing strategies and promotional offers.

Education

Some College (No Degree) -

Chubb Institute
Jersey City, NJ

Skills

  • Bi lingual
  • Inventory control
  • Microsoft Office
  • Microsoft Excel
  • Warehouse Organization
  • Customer Service
  • Problem-Solving
  • Multitasking
  • Worker Supervision
  • Team Collaboration
  • Data Entry
  • Project Management
  • Equipment Inspection

References

References are available on request.

Timeline

Quality Control Specialist and Assisting Manager

Gradus Group LLC.
01.2021 - Current

DJI

Gradus Group LLC.
01.2018 - 12.2020

Evaluation Specialist

Gradus Group LLC.
12.2015 - 12.2017

Security Officer

Catholic Charities Services
09.2012 - 12.2014

Foreman

Ned Stevens
10.2009 - 08.2012

Ticketing Manager

Shalom International
09.2006 - 04.2009

Some College (No Degree) -

Chubb Institute

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Juan Tavarez