Balerie Galindo

Multi-specialty, High Volume Dental Practice

• Directed front desk activities to enhance patient experience in a busy multi-specialty dental practice, including oral surgery, endodontics, periodontics, pediatrics, and orthodontics.
• Scheduled and managed appointments for multiple providers simultaneously
• Coordinated care across multiple providers while maintaining efficient patient flow
• Proactively organized patient charts and daily workflows in advance, to ensure smooth operations in a fast paced environment
• Managed daily copay collection and payment processing with accuracy and discretion
• Assisted in the care and monitoring of sedated patients before and after their procedures

Managed patient interactions by verifying insurance eligibility. Coordinated appointment scheduling and confirmations. Responded to phone inquiries to enhance patient experience.