Baleska Barillas
Apollo Beach,FL
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
19
19
years of professional experience
Work History
Branch Manager
USF Federal Credit Union
Tampa , FL
12.2019 - Current
- Manage Main branch and meet monthly goals
- Performed Mid-year and Annual Reviews.
- Manage and schedule 16 employees
- Training / Mentor
- Maintained friendly and professional customer interactions.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths.
Assistant Branch Manager
SunTrust Bank
Ruskin, FL
10.2012 - 11.2019
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of 10 branch employees and made recommendations regarding performance evaluations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Assistant Branch Manager
JP Morgan Chase
Tampa, FL
07.2005 - 10.2014
- Trained and developed new team members in alignment with branch service standards.
- Supervised team of 8 branch employees
- Comply with all operational security and control policy and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills.
- Helped other branches by reviewing monthly audits
Education
Associate of Arts - Business Administration
Johnson And Wales University
Miami Fl05.2001
Skills
- Bilingual
- Notary
- NMLS
- Performance Review
- Prioritizing and Planning
- Business Development
- Staff Recruitment and Hiring
- Branch Operations Management
- Coaching and Mentoring
- Interviewing and Hiring
- Customer Service
- Problem Anticipation and Resolution
- Attention to Detail
Accomplishments
December 2021 - Odessa Branch Grand Opening
- Collaborated with team of 5 in the development of the Odessa Branch Grand Opening.
- met and exceeded monthly goals.
- Successfully closed an average of 10 loans per month.
- Repeatedly received recognition from superiors for excellence in service.
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
USF Federal Credit Union
12.2019 - Current
Assistant Branch Manager
SunTrust Bank
10.2012 - 11.2019
Assistant Branch Manager
JP Morgan Chase
07.2005 - 10.2014
Associate of Arts - Business Administration
Johnson And Wales University
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