Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOSE RAMOS

SALES
Houston

Summary

Dynamic Branch Manager with a proven track record at MCE/PPV, enhancing customer satisfaction and driving team performance. Skilled in coaching and mentoring, I implemented effective sales strategies that consistently exceeded targets. Bilingual and adept in decision-making, I fostered a high-performing team while optimizing branch operations for efficiency.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Language

Work History

BRANCH MANAGER

MCE / PPV
06.2023 - Current
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

INSIDE SALES

PPV
06.2019 - 06.2023
  • Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
  • Trained new inside sales representatives, providing guidance on best practices and company policies.
  • Streamlined the inside sales process for improved efficiency and quicker response times to client inquiries.
  • Assisted in training new hires on best practices in inside sales estimation, contributing to overall team success.
  • Coordinated with outside vendors as needed for various projects or initiatives aimed at improving the overall effectiveness of the Inside Sales Team.
  • Established a reputation as a knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty.

Warehouse Forklift Operator

Kuraray Septon
01.2016 - 06.2019
  • Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
  • Assisted in inventory management through accurate record-keeping of forklift operations and stock movement.
  • Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
  • Reduced product damage by performing routine forklift maintenance and safety checks.
  • Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.

Education

High School Diploma -

SAM RAYBURN HIGH SCHOOL
PASADENA TX
05.2001 -

Skills

Customer service

Branch operations management

Coaching and mentoring

Performance reviews

Team player

BILINGUAL

Decision-making

Forklift operation

Interviewing and hiring

Inside sales

Sales analysis and reporting

Timeline

BRANCH MANAGER

MCE / PPV
06.2023 - Current

INSIDE SALES

PPV
06.2019 - 06.2023

Warehouse Forklift Operator

Kuraray Septon
01.2016 - 06.2019

High School Diploma -

SAM RAYBURN HIGH SCHOOL
05.2001 -

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