Klarissa Lerma
Deer Park,TX
Summary
Skilled Associate with solid understanding of sales environment intricacies. Polished in navigating complex environments to meet and exceed sales goals. Resourceful understanding of deep customer-issue resolution tasks.
Overview
9
9
years of professional experience
Work History
Branch Manager
World Acceptance Corporation
Channelview, TX
01.2024 - Current
- Direct daily operations of the branch, including customer service, human resources, sales, and marketing activities.
- Develop strategies to increase customer satisfaction and loyalty.
- Manage staff scheduling, hiring, and training processes.
- Conduct regular performance reviews for all employees in the branch.
- Review loan applications to ensure accuracy and compliance with regulations.
- Approve loan applications.
- Filing taxes.
- Collection calls.
- Resolve escalated customer complaints in a timely manner.
Financial Service Representative
World Acceptance Corporation
La Porte, TX
05.2022 - 01.2024
- Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
- Received and posted payments to loan accounts.
- Reviewed credit reports
- Sell insurances on high class loans
- File taxes
- Guided customers toward upward credit mobility through good financial choices.
Sales Associate
FR Depot
Deer Park, TX
12.2020 - 04.2022
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered incoming telephone calls to provide store, products, and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use.
Senior Team Leader
Old Navy
Pasadena, TX
12.2018 - 12.2020
- Assisted management in hiring process and new team member training.
- Generated and shared comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
- Kept work areas clean, neat, and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Assigned projects and distributed tasks to team members as per area of expertise.
Cashier
Subzeroicecream
Deer Park, TX
03.2016 - 12.2018
- Operated cash register, collected payments, and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Recommended complementary and discounted items to customers to increase sales.
Education
High School Diploma -
La Porte High School
La Porte, TX05.2018
Skills
- Bilingual
- Merchandising knowledge
- Financial Services
- Customer relationship building
- Cash management
- Cash handling accuracy
- Listening skills
- Computer literate
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Reading comprehension skills
- Verbal/written communication
- Hardworking
- Energetic, self-starter
- Outgoing personality
- Reliable and punctual
Timeline
Branch Manager
World Acceptance Corporation
01.2024 - Current
Financial Service Representative
World Acceptance Corporation
05.2022 - 01.2024
Sales Associate
FR Depot
12.2020 - 04.2022
Senior Team Leader
Old Navy
12.2018 - 12.2020
Cashier
Subzeroicecream
03.2016 - 12.2018
High School Diploma -
La Porte High School
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