John Scarpaci
Bear
Summary
A strategic leader with nearly two decades of front-line experience identifying growth opportunities within the competitive banking landscape. I specialize in translating vast industry knowledge into actionable strategies that streamline operations and increase profitability. By blending rigorous financial analysis with a client-first mindset, I consistently deliver measurable results for both the institution and its stakeholders. Seeking opportunities to leverage my leadership skills and financial expertise to drive growth and customer satisfaction as a Bank Branch Manager.
Overview
2027
2027
years of professional experience
Work History
Branch Manager
Citizens Bank
Middletown, DE
2016 - Current
- Led branch operations to enhance customer service and satisfaction levels.
- Trained and mentored staff on compliance regulations and banking procedures.
- Analyzed financial reports to identify growth opportunities and inform decision-making.
- Oversaw daily cash management to ensure accuracy and mitigate risk exposure.
- Fostered relationships with community stakeholders to promote financial literacy programs.
- Implemented performance metrics to monitor team productivity and drive continuous improvement.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly resulting in both NPS and CES scores continuously being above 90%+.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation resulting in a perfect record of Satisfactory Corporate Audits for my entire career with Citizens
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently mostly impacting both Low Cost & High Cost percentages well above Region averages.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Universal Banker/ Assistant Branch Manager
Citizens Bank
Bear, Delaware
02.2008 - 10.2016
- Engage current and potential customers to gain an understanding of their unique banking needs.
- Set prospect meetings at initial contact or through proactive follow-up.
- Establish customer relationships, conduct telephone prospecting, outbound calls, follow-up and face-to-face meetings.
- Demonstrate a deep understanding of products and present benefits by cross-selling to existing and new customers.
- Achieve personal sales goals and actively participate in branch sales and marketing activities.
- Exercise strong decision making abilities and problem solving skills.
- Embody customer commitments to accountability, community, innovation and accessibility.
- Provide superior customer service to all internal and external customers.
- Maintain a strong understanding of the applications and processes.
- Develop relationship with Clients to proactively address their information needs.
- Coaching and supporting current colleagues and prospective new hires so that they and the branch can reach their full potential.
- Achievements include being a top selling banker for the last 6 of the last 8 Quarters in my current Peer group
- Transforming an underachieving branch, last in our Peer group(77 out 77), into what is now a top 3 branch in our Peer group. This includes getting a Green audit for the first time in 3 years.
Store Manager
HMSHost
Newark, DE
02.1995 - 01.2008
- Responsible for 3 Concepts totaling 14.5 million in sales annually
- Schedule maker for 3 Concepts of 70+ employees
- Weekly and Quarterly inventories
- Ordering and Purchasing
- Sales Forecasting
- Customer Service expectation reporting
Education
High School Diploma -
St James High School
Penns Grove, NJ1994
Skills
- Operational Soundness
- Reporting and Record keeping of Documents
- Problem Solving and Decision Maker
- Cash Management
- Customer Service oriented
- Time Management- Deadline Sensitive
- Word, PowerPoint, Excel and Outlook
- Sales Support
- Bilingual
Accomplishments
Passed every Corporate Surprise Audit as a Branch Manager.
Made goal every Quarter as a Branch Manager in the Middletown location.
Languages
Spanish
Timeline
Universal Banker/ Assistant Branch Manager
Citizens Bank
02.2008 - 10.2016
Store Manager
HMSHost
02.1995 - 01.2008
Branch Manager
Citizens Bank
2016 - Current
High School Diploma -
St James High School