Balqeez Rabiu
Sugar Land
Summary
Dynamic team leader with a track record of motivating teams and enhancing service delivery. Expertise in training and development, conflict resolution, and project management. Proven ability to drive improved customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Team Leader
Whatabuger
Sugar Land
08.2021 - Current
- Supervised team operations to ensure efficient service delivery.
- Implemented training programs to improve team skills and knowledge.
- Motivated and empowered team members, enhancing customer satisfaction and fostering loyalty.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved customer complaints promptly to enhance satisfaction.
- Managed inventory levels and organized stock to support efficient service delivery.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Earned leadership promotion due to strong work ethic and customer service excellence.
Cook
Dominos's Pizza
Houston
08.2020 - 08.2021
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Coordinated orders to expedite food delivery, aligning kitchen output with cook and delivery times for enhanced service efficiency.
- Prepared pizza dough and toppings following company recipes and standards to ensure consistency in product quality.
- Used standardized recipes and other instructions to prepare food.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Ensured safe operation of food prep equipment, minimizing risks and upholding safety standards in the kitchen.
Education
Bachelor of Science - Biology
University of Houston Downtown
Houston, TX05.2026
High School Diploma -
Westside High School
Houston, TX06.2021
Skills
- Team leadership and building
- Project management
- Training and development
- Inventory management
- Customer service excellence
- Problem solving
- Conflict resolution
- Effective communication
Timeline
Team Leader
Whatabuger
08.2021 - Current
Cook
Dominos's Pizza
08.2020 - 08.2021
Bachelor of Science - Biology
University of Houston Downtown
High School Diploma -
Westside High School